Contact Center

Dear Experts,I have a issue on CIM 9.0.2 were i am supposed to implement an auto reply whenever there is a keyword xyz on the body of the email. This has been partially achieved in that the case that sometimes i get an auto reply. After checking the ...

Several resources already associated with an "OwnerTeam" name in the doc have been assigned an additional call handling role which requires a different "OwnerTeam" name. Can multiple "OwnerTeam" names be assigned to the same person, (specifically spe...

hi i have a question in our case ,there has two worksplace like A and B. the server in workplace A,  A and B all have the PSTN line for incoming call now i want if the call incoming form B gateway ,then the VXML will use the B gateway ( A and B gatew...

I went live with 3 separate groups as remote agents.  These agents are still on the company network but their phones are registered to separate call manager cluster then the call center enviroment.Call center cluster is:Contact Center Enterprise, IP ...

Hello Everyone, I have UCCX integrated with the ASR(Nuance) and task is to collect the spoken numbers from customer and route the call accordingly. For example : " Welcome to Cisco, for sales press 1 or say 1, for Finance press 2 or say 2 " So doe...

Dear Allwe are running CUCM 8.6 and UCCX 8.5.1 in HA and uccx license is Premium,  Call scenerio is CUCM RP > UCCX Trigger > then script application , now we need to extract contact info based on ANI of the caller , like when call comes CRM software ...

Hi,I have a question for you guys. We have a custom application here that runs on our LAN. So, server and clients are local. This application runs on TCP and do a LOT of requests in a small time. Now we have a data center in another city. We want to ...

Any ideas on why the email Inbound Traffic Analysis report in UCCX CUIC would be blank?The collection and search fields are greyed out / disabled.version: UCCX 10.6 Demo environment.I have sent a number of emails and responded to a number of emails i...

Hi all, Based on current analysis (v10.5), it seems like using PQ will not have the same level of details reporting that we are used to when using SG based routing. All Router_Queue_Interval looks to be the replacement for Skill_Group_Interval (For a...

HiI want to evaluate the length of a string so that I can change the call flow dependent on the length of the phone number that's detected.E.g. Calls from Calling NumberString Length123441779850178212345611 Once the length of the variable is set, I c...

Hi,We have our UCCX primary,cucm pub,cucm sub1 in data centre-1. Agents are also working only out of date center-1 using cisco hard phones. UCCX secondary and cucm sub2 are available in data center-2. In the event of a power failure in data centre-1 ...