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Hi all,Please I need Help.The last weekend, we changed the Time Zone in we Cluster of UCCX 8.02.Now when entry to administration page, show a warning that says.“The Unified CCX Systems is currently using a license that has a grace period of 30 days”H...

                   Hi ,i am facing the issue wit CAD ,if we open first time it doesn't respond . After restarting the application it works and call routs properly.Any help will be appreciated..Br,SHIB

Hello, Where I could find log files with details about CUIC scheduler problems ?  Is it in RTMT ?  If yes, which log file ? I need to find this information is because some users the scheduler does not work.  They do not receive the report by email an...

Hello, I have a billing application and wish to access the CVP informinx database in order to poll CDR data and create billing reports. CUCM is already integrated but its CDR only contains the partial CDR data. Call Center callers are first greeted b...

Hi guys, Trying to adapt the BaseLineHolidayApp script for our purposes, faced the problem I do not know how to solve: script reads an xml file from the "default" directory and writes to "en_US" directory. Seems that I cannot specify the language in ...

Hello All,I found a Doc. for CAD auto logout configuration(UCCX) but unable to find for IPPA. Please share me the link for ICM IPPA auto logout configuration. ThanksMurali.P

Why is Outbound Option Campaign manager Simplex to LoggerA only? The Dialer and PIMs are duplex,  why not for Campaign manager

I am trying to parse some XML to extract the name of item, but I not having any success. Here is the XML. <?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?><resource>    <self>http://fonccx9-01/adminapi/resource/user01</self>    <userID>us...

I have very basic questions regarding the UCCX reporting, for which I've been having a hard time finding a clear answer. A report that I pull (Agent Call Summary Report) lists the following classifications of calls made by my agents:1. Inbound ACD (a...

Packaged CCE 10.5.1 CVP: Version: 10.5(1) User is having Side -A and Side-B in which they have one Publisher and three subscribers on Side-A and fourth Subscriber on Side-B. On FQDN settings in Call Manager cluster they have put the FQDN as given in ...

Dear ALL, I'm planning to upgrade my CCX 7.0 to the latest version,  I know that  I need to  take the backup  with pre-upgrade tool, But When  I enter  details of SFTP and  click to take a  backup  I'm getting this error:Cisco Unified CCX backup pre-...