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Hi,I have done a CVP Script where I use the Record Element to same filename All seem ok, but I have detected the problem with the http cache on the gateway.If I record a new message the gateway has cached the old one. I know that I can reload the pro...

 We have a CUCM-->UCCX set up.Whenever the call hits UCCX until it gets delivered to agent , caller hears the Tone on hold music.Though we have enabled MOH for CCX device pool , it plays TOH.Need help in how to make MOH plays for the caller(internal/...

 Since a few days ago, a client has reported they cannot login to CCX web page. We opened a TAC Case in order to solve this issue, but they couldn't help us since this CCX7.0 doesn't have support anymore, (last day of support = April 30 2014). The Ta...

Hi all, I want to know something infromation regarding the Wrap Up code in ICM 8.x,  If an agent1 is transferred a call a customer inbound call to agent2 and agent2 services the call and complete the call also prompted for selecting the wrap up code....

Just downloaded Supervisor Desktop from UCCX 8.5 but when I open the program and attempt to select team, there are no choices; only select team, no drop down like my coworkers have.

Hi Im getting following error from PG Server,Can you please explain what does it mean ?Protocol Error.  Length of message received from JTAPI Gateway (805306376) exceeds maximum (65535).Fail: sendMsg: MessageType: 30 GWMSG.Message Total Length (127) ...

UCCX 9.0- My customer wants only ziptone in headset for new call to agent, no ringing on Phone.Can this be done? I can't seem to find a way to do this natively.

Hi,I work for a hospital and we are looking at Cisco UCCX to acheive the followingIVR systems to send voice reminders to patients for filling and taking medications as well as scheduling and going to doctor appointments. At a high level how does UCCX...

 Hi All, I need your ideas to implement the below scenario for one of our customer.Customer has 4 location E.g., North , South , East and West.There is a TFN which is mapped to a script and when the user dials this TFN and selects the option North or...

I have a simple configuration in UCCX 7.0 Premium.  There are 7 agents assigned each with a single CSQ and assigned a single skill, all at competency level 5. I want to prioritize them so some get the bulk of the calls.  I know how to change the CSQ ...

Hello, I'm running UCCX 8.5 and need to implement a post call survey which the agent will manually transfer to.   This will be fairly simple and will capture customer responses 1-5.   The scripting piece will be straight forward enough.   What I'm tr...

Hello, There is one question to community:Where we can setup preferable codec in Cisco SIP dialer?It is needed to change g711ulaw which is default SIP Dialer codec to g711alaw.  Thanks in advance,Regards,Alex 

 Guys I am trying to use the expected wait time feature in UCCX, however the value returned is -1 each time this step is executed. All the other feature such as average wait time etc all works, its just the expected wait time that doesnt. Any ideas p...