Contact Center

I have a new installation of UCCX 8.0.2 SU3 HA and twice now it has been reported that in the morning agents are unable to login to CAD, the error they receive is "Initialization Failed. Please try again or try restarting the application." The only t...

I did an upgrade for a customer for UCCX 8.0.2 to 8.5SU1. After the upgrade, customer noticed that when they look at the Agent Team Summary in Cisco Supervisor Desktop, the stats shown are cummulative of previous days. Example, if today's Wednesday, ...

                   Hi ,I am just wondering how to turn on Debug on  Cisco Agent Desktop software to collect debug logs .Is there any option in CAD so that Agent himself can turn-on debug to gather debug logs ?? UCCX and CAD v 7.0Thanks!!Reddy

Hello,i need to get following Informix files: onconfig and informixsqlhosts .Can somene help me on this task?Greetings,Nick Schirmer

Hi,  UCCX 8.5(1) Single node  Customer Contact Centre is purely Outbound using Direct Preview.  On Supervisor Desktop in the Agent Team State Real Time data it only shows Agents as being Not Ready, Ready but it is not showing the status of "Talking"....

Hi all,      After migrating to Cisco UCCX 8.0, we are experiencing high abandon call rate. I would like to know if there are any clear definition of how Cisco UCCX calculate the abandon call and also what are the options I have to manipulatethe aban...

Hi All, I need to be able to stop the automatic re-routing of calls between agents that are do not answer in an UCCX system team i.e. I need it to camp on that particular agent. Any ideas please? (system is 8.5)ThanksPaul

We are using UCCX 7.0 with CCM 7.0; is there any way that we can restrict the agent to disconnect an incoming call. I understand that we can we can achieve it on agent desktop by disabling the call answer / drop option but how can this be achieved on...

Hi, all.Has anyone ever setup the WIM/EIM 4.3(X) in a single/collocated deployment model? Our web server is in the DMZ zone and it is in a Workgroup. Then the rest of the server components stays in the IPCC domain and it is in a separate network vlan...

Hi all,  How to put the logic in ICM scripting to drop the lowest priority call from the queue by default. Pls let me know if there is some way to do it or not possible from ICM side. appreciate your valuable inputs

I have a need to do screen pops to a service ticketing application that is client-based (not web-based) that is installed on the agent desktops.  It has the capability to accept DDE calls to pop up a new ticket, pre-fill some of the fields, etc.Is th...

Hi Guys,dows the CAD from UCCX run under Windows 2008 R2 Terminal Server? I have an customer that ist using Windows Terminal Server 2008 R2 and they want to use UCCX. But the Compatibility of UCCX 8.5 says, that the CAD is only for Windows XP, Vista ...

Hi All,I have UCCX 8.5, once the Agents want to login they get the following error: "Login failed due to a configuration error. Please ask you system  administrator to associate your phone with the RM JTAPI Provider user ID  according to the instruct...