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Can somebody help me understand what is the lenght of Call.user.media.id? is this 32 bits or 32 characters ? Can this be accommodated in a call peripheral variable to be passed to agent desktop?Similarly if we concatenate Router call key and Router c...

All,We have QM 8.0 and QM 8.5 in our network. Both were working fine before Java upgrade. All Desktop PCs in our organization have been upgraded from Java 6.20 to 7.0.4 recently. After that we could not play existing recordings unless Java were downg...

Hi, We have UCCX 8.5 Premium.We need call evaluation to be completed by customer after the call.Something like "Please now evaluate the help of our agent - press 1 if you very much liked i, 2 - not very much, etc".And so that results of such evaluati...

hello,when agents are busy with chat case, if a new customer tries to open a case he receives off hours message. why the customer request do not wait in queue in order for his turn to arrives and be served?thanks,

HI I havae one issue regarding codec negotiation , Customer dials in listen IVR call transfer to Agent 1 (Whose phone is on G711) Agent 1 transfer call back IVR using Blind Transfer Call goes back to IVR & Customer again press 0 to go back to new age...

Hi,I have an issue with the upgrade from UCCX to 7.0.1I have a backup from 4.5 and I installed 7.0.1sr5 on a new machine.The upgrade fails at 43% with the message:**Unable to contact Call Manager. Please make sure that the Call Manager is running and...

Hi i am facing an issue with ctios agent desktop. If agent try to blind transfer or consultative transfer or make a conference call system displays some resources error like "Resources are not available" while if we try to make all these scenarios th...

Hi, Three part question regarding UCCX 8.5Does anyone know why there could be a data lag/difference between information that is seen on the Supervisor Desktop and the data in the actual database? I am specifically talking about AgentStateDetail. It s...

Hi All,In the supervisor desktop some times the Agent State duration is incorect. After re-launching the duration will be fine. How to trobleshoot thses kind of issues? Please adviceRegards,Adithya

Hi All,In the Security Best Practices Guide we can see some of the folders which needs to be excluded from the anti virus scan. Is it mandatory to exclude? Can we exclude the entire Folder like ICM or CVP instead? Please advice.Thanks and Regards,Adi...