Contact Center

Hello all, we are planning an migration from UCCX 7.1 to UCCE 8.5..our Cisco Partner has indicated that UCCE will require a seperateUCM 8.5 subscriber for agents only....UCCX 8.5 and UCM 8.5 are running on UCS 210M2 servers......Is anyone familiar wi...

Who kwows the proportion of AMD normally reached by a dialer or by Cisco Dialer.Most are AMD are recognized by the dialer but some are not .We've got more than 15% AMD transferred to agents.Nancy ThompsonLa Capitale general insuranceQuebec, Canadanan...

Does CME support UCCX premium and data base dips?

  we are running ICM 7.1.4 with ccm 4.2.3 and CVP 3.1 (no vxml server) H323. we have a business requirement which is to transfer the customer to an IVR survey tree and to collect the CED from the customer to get the result of the survey. so in conclu...

in UCCX 8.0 - calls recorded through the agent desktop, by the agent - are stored on the UCCX server. want to export these files to a central location for further linking to a CRM system.  Are these files still in a proprietary format ? Also, what is...

Hi for all ,     I have problem with call manager version 6.1 , we upgrade from 4.x to 6.x  , after that when i accessthere massege ( warning license .......)  and when i try to add or delete phone i recevied this massege add phone  ( add failed .[4...

If you are running uccx express enhanced with 150 licensed IVR ports.  Does that mean you have 75 ports configurable for each server in HA totaling 150 or 150 for each totaling 300?

I have a customer upgrading UCCX 5.0(2) SU2 to 8.5. I know there are a couple of paths to get there (5 to 7, then 7 to 8.5 or 5 to 8.0 and 8.0 to 8.5). The upgrades have already been ordered ... two seperate ones listed below.CCX-UPG-P-50-8.5K9= CCX...

Hello I'm new with CCX, but I had some experience working with another Call Center products from Alcatel-lucent. On those plattforms I could forward all the call that are incoming to the contac center to external numbers, ofr example movil phones or ...

How do I modify the Open/Close time triggers within UCCX scipt editor tool? I want to change the time of closing from 8 to 6:30. Thanks

Hi,I am facing the following issue on the cvp reporting server:The Informix database has been installed on the “D” partition. The hard-disk where partition D is installed has been defected so I lost the “D” partition.Anyway, I replaced the defected H...

Looking for some guidance, docs, secret info, etc on setting up switchports for Verint 360.  I inheirited this from some other engineers that were not successful.  Anyone done this before?  Thanks - Tim