hi i have aproblem in my cvp deplyment and i see in activity logs the followingProduct Collection,interaction,audio_group,initial_audio_groupProduct Collection,element,hotevent,error badfetchwhich is Product Collection is decision element not menu to...
Hello, We have a client who uses Cisco Voip system (CCX and CUCM), both of which (as well as all components) are at version 10.6.They want us to create integrated interface which will be able to manage their calls routing, users (online/offline) and ...
Hi.My question of point would not have received the SUPERVISOR_BARGE_IN event from the second BARGE_IN request.Therefore, if there is no CCX patch on the content, please tell me how to distinguish it from general conference when first time BARGE_IN c...
Hi,I am implementing SSO to connect a third party application with Finesse. The auth mode is HYBRID. SSO works while accessing REST API, however connecting Openfire with BOSH fails and shows 'UnAuthorized'.Any help will be appreciated.ThanksAmresh Ku...
Using ICM 10.5 and CVP 10.5, initially I create user call variable to identify call type but after send call to VRU in ICM script the created user call variable is missing.
Hi all,we are experiencing issue with CTI call variable issue from Finesse desktop. Updating of standard CallVariables1-10 and custom ECC variables working without any issue BUT we are not able to update customerAccountNumber and customerPhoneNumber ...
I just enable bargein(by default) so the recording could begin when the wav file is playing, i make a call, when the seesion come into the record element, the element play the wav file, the same time I say something, but my speaking voice cann't b...
Hello community,I have been looking through the database schema guide and uccx historical documentation but I have found nothing about my problem.I just want to know how does sp_csq_interval defines what is an handled or abandoned call.Here is a simp...
I have a TAC case (684122397) for this, but let me ask here too.After upgrading UCCX/Finess from 11.5(1) to 11.6(1) ES02 loading 3rd party gadgets configured in "relative path mode" fails with the designated tab on Finesse desktop showing:There were ...
Hi Guys,I've been playing around with Finesse and the sample gadgets (call history, Embedded web page etc),...Would anyone have any pointers on how I might achieve displaying a hyperlink within a gadget?ThanksJon
I have developed an application using UCCE Agent API 10.0 to manipulate agent Attributes. I can add and remove attributes without any issues. I'm now modifying that application to additionaly enable changing the Agent name information, specifically...
Hi All,I'm trying to use the Outbound API. I already can create Outbound Campaigns but i cannot see any method to set some information i set previews using Campaign Manager.For instance:- How can i set the field's to be loaded and the order of them?-...
Hello,We're building a class that implements the StartApplicationInterface and the onStartApplication method. The documentation shows that ApplicationStartAPI inherits from several higher level classes:com.audium.server.global.GlobalAPIBasecom.audium...
