Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

PCCE - Beginning of First Prompt Being Cut

Dears,We are facing the same issue described in the following post.Beginning of First Prompt cut offHowever, we have a PCCE environment with VVB and hence bootstrap.tcl is included in the CVPComprehensive.aef and I'm wondering how to apply "param del...

lanou by Enthusiast
  • 0 replies
  • 0 Helpful votes


Dears,We have a PCCE system version 11.5The customer wants to increase the number of rings on the agent desktop to 4 rings before the call is rerouted through RONA. The current number is 2 rings.With UCCE, we used to change this setting through Agent...

lanou by Enthusiast
  • 2 replies
  • 0 Helpful votes

Courtesy Callback Reporting - Subtracting time caller is not in queue

The value of Courtesy Callback is that callers no longer have to sit on the phone and wait in queue.So, how do we subtract that off-phone wait time from the AnswerWaitTime (say in the Call_Type_Interval table) within CUIC and show our customers?I bel...

Problems connecting to SocialMiner BOSH

Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...

kgoburn by Beginner
  • 5 replies
  • 0 Helpful votes

Resolved! Spark Team Announcements

Hello,I have been following along with the Spark Team Announcements and Finesse integration. I believe everything appears to be configured correctly but I wanted to get confirmation on what I think might be causing an authentication error.When I log ...

anihiser by Beginner
  • 5 replies
  • 1 Helpful votes

Context Service in CVP Call Studio POD Date/Time

For Cisco Context services within CVP Call Studio, is there a way to access the lastUpdate date time for a POD? I do not see a field for it within the read pod container, nor within the raw JSON returned by the read POD or customer lookup elements. I...

dwier by Enthusiast
  • 1 replies
  • 0 Helpful votes

Resolved! BackSpaceHandler utility in Finesse 11.5

In Finesse 11.5 a new utility has been included in Finesse.js called BackSpaceHandler. From the description, it states that the intent of this function is to stop the page from navigating backwards (by calling event.preventDefault()). This is done by...

dagueci91 by Beginner
  • 3 replies
  • 0 Helpful votes
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