Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! 11.6 UCCE

With the release of 11.6 UCCE, is the "CTI Server Message Reference Guide (Protocol Version 20)"  the latest and most up to date message guide? If not when is a new guide expected?ThanksMatt

Max Phonebook Records = 1500/agent. Can our custom gadget load multiple phonebooks?

Hi All,The Finesse phone book allows the agent to view a maximum of 1500 records. However, I have a customer that has 3500+ records that they need to show. We are now building a phone book, but I wanted to know if it's permissible, from the Cisco per...

Resolved! SSO for Finesse in global deployments

Cisco documentation states "Remote PGs are not supported for single sign-on", I would like to know the specifics of why, is this a Cisco limitation due to some interaction between the agent and the CIM or the remote PG and the core data center or som...

Resolved! CVP memory leak?

Has anyone seen this error on CVP 10.5 catalina logs:  SEVERE: The web application [/CVP] appears to have started a thread named [SNMPForwarderHBSendThread] but has failed to stop it. This is very likely to create a memory leak.  Feb 06, 2016 8:36:40...

Otternerd by Beginner
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Resolved! RONA detection in call flow

We're currently implementing a new task routing workflow for a customer. During SocialMiner API and Finesse Client testing everything went well regarding rona. But in the ucce call flow we can't check if rona occured.Most customers require to increas...

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