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Hi,We have CUIC that came with UCCX, CUIC standardThe inbound report "Abandoned Call Detail Activity Report" gives us the abandoned calls.Customer has two teams and the supervisors are only interested to see the abandoned calls from their own teamSee...

Hello,Within Finesse I would like to create a new field which enables our booking agents add a booking reference code to the details of a call.  This could be on the call wrap up or in a 'Widget/Gadget'.  Is this possible? The Finesse API only seems ...

Dear, I have developed a custom gadget for call transfer and wrapup. I have deployed that gadget via third party gadget on UCCX and facing some issues. I am using call start handler to show the gadget on call landing and push the wrapup code on call ...

I see that finesse.js has a value for firstName and lastName but I didn't see userID or userName.How would I get the logged in username for the purpose of populating a 3rd party embedded app?Joe

We are using Call studio 10.5, my colleague change his wsdl to https, for example, https://domainname.company.com:8444/project/generic?wsdl.The old way I called the mule is, save the wsdl from ip address, and load the file into Web Service element, p...

Possibly related to the other issue just recently posted but looks like a slightly different scenario.    Creation of new fields works OK but creating a fieldset and adding them fails with authorisation error referencing the field just created.  12:2...

Hi All, My questions is regarding to the formula of Agents utilization percentage in UCCX, as its will help us to determine agent's needs. I'm looking reports that provide me this section /or the formula that I can used to calculate the utilization p...

Hi,I'm looking for some help with remote control of CVP servers - specifically some way to perform a graceful shutdown of CVP remotely in the same way that the Ops Console does this .. I've looked at CLI commands and the CVP API commands available bu...