Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! CS Gadget to add tagging / POD

Hello,Did anyone tested the following? or if it is even possible to do the following?Got some Email contacts registered on CS.Is it allowed through the CS Finesse Gadget to edit those contacts? The goal is to add some Tags, in order to classify those...

Finesse supports 2-Way SSL Web Service call ?

hi all,Currently we have a customer with PCCE 10.5 and they have a question on Finesse making a 2-way SSL Web Service call.They require Finesse to access and retrieve some info directly from their G-Hub.The integration to G-Hub is via web services ca...

Lili Chan by Cisco Employee
  • 337 Views
  • 1 replies
  • 0 Helpful votes

Resolved! Precision Routing - Design PQ to use CLID (area code) to route calls by state (PCCE)

Here is our environment info: Deployment Type: Packaged CCE: CCE-PAC-M1Unified CCE Version: 9.0.4.0.0.1454 **A little background: Client is an insurance company, and by law, when a caller wishes to sign up for an insurance policy over the phone, the ...

Resolved! 401 Authorization error with V 11

I am building a new Widget which resides on a separate server.I took the SampleGadget demo from the Finesse web site and I have a problem with V 11.0 which I work with.I added to the creation of User an error handler:user = new finesse.restservices.U...

gfoster1 by Beginner
  • 2026 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Modify Socialminer SSL Common name

Hello there, I want to know if is possible to change or generate the CRS with a different common name , i tried adding the alternate name on the set web-security, but the name of the server appear on the certificate request, we need to use for exampl...

amora1977 by Beginner
  • 588 Views
  • 1 replies
  • 0 Helpful votes

Resolved! UCCE chat/email

Hi all.I tried to use REST API for Social Miner in UCCE 10.5. I need to create "server side" of communication. Customer side is ready (it is black box and I cannot change it). If I logged in Finesse web client UI, I can chat between customer and Fine...

Resolved! finesse User onLoad event

Hi, all.I am learning to work with finesse gadgets using Learning gadget 10.5.1.I declared an User object as in instruction.finesse.modules.SampleGadget = (function($) {    var user,    handleUserLoad = function(userevent) {        alert("user load")...

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