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Hi all,        I'm new to vfc . In my project I need to write a custom voice element which is supposed to prompt single audio file, I didn't need any noinput or nomatch events. I wrote the below code in addXmlBody(****) method,here vxml is VMain refe...

We have a requirement to restrict manual outbound call during non-business hoursNeed to verify  the time of call falls within 8 AM to 9 PM taking the time zone into account base don Are code of phone number.Is there any way we can achieve this throug...

I'm looking for a later example / sample to create a java class template to be invoked from an action element.  All I've been able to locate are samples from CVP 9.    I've tried these templates and have run into issues testing within CVP .(Debug)   ...

Hi,I have compile and run my import program in Lab mode.  It works.Now, I understand that if I want to test with CCX IPIVR and Finesse 11.0, I need to compile in prod.I havent found a way to "Register" in prod, apparently there is not difference at t...

Hi, when test the script via SIP Phone LinPhone only hear Sorry, We experience difficultiesI have a UCCE Packaged 10.5; I made a script with Call Studio very simple; only play Hello World with TTS in the Item 1 in Audio options.The validate and deplo...

Hi,I'm using the following code to retrieve customer (I have answered a customer with that first name) : // Lookup Customers on Key/Value Pairs of PII Fields        Map<String, String> customerLookup = new TreeMap<String, String>(){{            put("...

Anyone know an alternative place to find the Jabber Finesse Sample Gadget? The link here is broken.Finesse sample gadgets

My program was working before and now I get this :2016-06-06 16:37:30 INFO  Import$Arguments:353 - Arguments- Flush: false, Directory: C:\Users\frdoyle\pods, Connection String: eyJhcHBsaWNhdGlvblR5cGUiOiJjdXN0b20iLCJkaXNjb3ZlcnlVcmwiOiJkaXNjb3Zlcnkuc...

Hi all, I'm creating a custom voice element, in which you can set some configurable data through settings. In my requirement, I've two settings like min digit and max digit, both are of type int. what I need to do is , the min digit value should be g...

i need to add a no-input event  for a menu in in cvp..can anyone help me how to implement this?

Hello,I am trying to use the dialog object to identify its (or more like its participant's) state. The generic state is easy to fetch but what I am after is a (participant's) state like 'HELD' or 'WRAP_UP'Please provide a short sample code?Thank you ...