Contact Center

Finesse Rest API

Is it possible to use the Finesse Rest Services along side the web interface.I am no looking to implement 'Click to Dial' functionality within a thick client app (C# and WPF). I won't need to subscribe to any events - it is just a button which Dials...

CAD / Finesse GAPS

Finding challenges in moving to Finesse from CAD with respect to real time stats and agent stats in general.In this we are trying to leverage CUIC reports and gadget to somewhat fill the gaps.Is it possible to pass information from Finesse based on w...

Latest IE11 Update (11.545.10586.0) Breaks Finesse 10.5.1

Has anyone noticed that the latest update of IE11 (11.545.10586.0) breaks https access to Finesse 10.5.1? I have only seen this version of IE11 on Windows 10 machines so far. I know the compatibility matrix for Finesse 10.5.1 only shows supporting IE...

Resolved! Finesse nongadget sample 10.5.1 problem with sandbox UCCX lab

Hi, all.I am trying to use NonGadget 10.5(1) sample with UCCX lab.Non gadget sample there is located on local web-server. I tried to do this from 10.10.20.120 - with the same result.When I am trying to sign in - I get an error in response:XMLHttpRequ...

Resolved! Filter the Team Summary report to only include one agent team

How can I create a gadget like the supervisor Team Summary but only show agents for a particular team? I copied the stock report using CUIC but I can't see how to filter it. I went to Edit Default Filter and looked around in Basic and Advanced but I ...

Cisco Finesse & Webex

Are there any known issues with running Cisco Finesse and Cisco WebEx clients running at the same time on the Users desktop?We have experienced Users having issues with the Cisco Finesse client after a Cisco WebEx has ended, Mostly generating scripti...

Resolved! Finesse - Sometimes the makeCall function does not work.

I have a Gadget with three principal activities:1) show two buttons during the wrap up time.2) write a value in a ecc variable.3) callback to the customer if the call was dropped during the conversation clicking on the button during the wrap up time...

Resolved! Is there a report similar to the Agent Call Log that was available with CAD?

Contact center supervisor wants to look at agent call logs. I can't see how to do this using Finesse:Screenshot of old CAD "Agent Log" screen

Resolved! Using CUIC finesse sample gadget in UCCX 11.5 instead of UCCE

I am failing to make the CUIC Finesse gadget work in UCCX instead of UCCE. The install docs say to use<gadget>http://localhost/3rdpartygadget/files/CUIC.xml</gadget>but in UCCX you *must* use either<gadget>http://localhost:8082/3rdpartygadget/files/C...

Resolved! Where I can find the XSD for XMPP message fired by Finesse?

Where I can find the XSD for XMMP message fired by Finesse. I want to parse these XMPP messages in Java.

Resolved! Finesse 10.6.1

I'm having issues installing Finesse gadgets on UCCX 10.6.1. I get the error:The error I get is "There were issues rendering this gadget.Unable to retrieve spec for http://10.10.203.19/3rdpartygadget/files/EmbeddedSFDC/EmbeddedSFDC.xml. HTTP error 40...

Resolved! CTIOS working mode for Cisco Supervisor Desktop

Hi,Is it possible to have CTIOS Supervisor Desktop (CSD) connected to CTIOS server in “monitor mode” of CTIOS and eliminate the need of phone (Instrument ID) for supervisor to login. If yes, then any reference for Supervisor desktop CTIOS Toolkit cu...

Resolved! Caller Entered Digits

Hi,To capture the values that a caller has input into IVR (e.g. Caller gets a prompt to enter their customer ID) previously on the Cisco Express API we were using a field on events CallerEnteredDigits that appeared to have caputured this data.On CT...

Resolved! Finesse Desktop High Availability Failover

Hi,We are now looking at ensuring our 3rd party Finesse application handles HA fail-over scenarios correctly. As I understand Finesse works similarly to CTIOS where there is a primary server and a secondary server. The secondary server is there to ...

Conference Call

HiI am developing a web based utility for Cisco IP Phone using javascript and c#, I am stuck in making a conference call using code. I have tried to make a CONSULT_CALL and turn it to CONFERENCE. Can anyone help me with this.I hope to hear from you s...

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Contact Center

Forum Posts

Finesse Rest API

CAD / Finesse GAPS

Latest IE11 Update (11.545.10586.0) Breaks Finesse 10.5.1

Resolved! Finesse nongadget sample 10.5.1 problem with sandbox UCCX lab

Resolved! Filter the Team Summary report to only include one agent team

Cisco Finesse & Webex

Resolved! Finesse - Sometimes the makeCall function does not work.

Resolved! Is there a report similar to the Agent Call Log that was available with CAD?

Resolved! Using CUIC finesse sample gadget in UCCX 11.5 instead of UCCE

Resolved! Where I can find the XSD for XMPP message fired by Finesse?

Resolved! Finesse 10.6.1

Resolved! CTIOS working mode for Cisco Supervisor Desktop

Resolved! Caller Entered Digits

Resolved! Finesse Desktop High Availability Failover

Conference Call

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Announcing Resources That Guide You to Success

Finesse Notification Service - web page refresh

Jabber Login Issue with "not-authorized"

API history audit email in ECE

Unsure which public URL to use for getting access token in desktop-api

UCCE CTI server sends FAILURE_CONF to OPEN_REQ

PCCE API - Outbound

Hide Finesse Gadget Header/title

CCBU Contact

Webex Bot 'Chess Game' issue

Problem with post api to add contact to webex