Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! CVP Call Studio 10.5 - Project Tabs

We are upgrading from CVP 9.0 to 10.5. After upgrading to Studio 10.5, I noticed all of the project tabs are labeled 'app.callflow'. Previously, the tabs were labeled with the project name, making it easy to keep organized. Now, if an engineer has mu...

ryschule by Cisco Employee
  • 1 replies
  • 0 Helpful votes

Import Report Definition

Hello dear experts,I hope everybody is well and OK today.I need help please in importing a new report definition. I have an sql query made by our developer and I am now trying to import as a new report definition but I just couldn't figure what I am ...

jmercado08 by Beginner
  • 2 replies
  • 0 Helpful votes

Agent Call Log report ucce

Hi,Can anyone point me into the right direction? I need to recreate the CAD Agent Call Log report for usage as a cuic report. Customer is using UCCE. I would like to have the report in cuic and present it to the agents with the CUICsamplegadget.Thank...

Resolved! Cisco Finesse Notification Messages

Hi All,I am new to the customization of Finesse and programming languages.We have a .net thick client CRM using Client is migrating from Cisco CTIOS to Cisco Finesse. In the current application with CTIOS API's they are doing screen popups ba...

Resolved! Finesse Pause call Gadget

Hi FolksI am new to Finesse, I am looking to see if there is a gadget that will allow a user to pause a call recording and then allow then to resume the call recording.ThanksAndrew

Resolved! Exit state greyed out

I am trying to add an element in a group inside of Courtesy Call Back. The exit states are greyed out and I can not select done. What am I doing wrong? I have included an attachment in word of a screen print.

Resolved! UCCX Lab - remote password expired

Hi, all.I am using uccx early release lab. When I am trying to open remote desktop connection to the as administrator - it shows me:"password is expired and should be changed"What should I do in this situation?Can I safely change the pas...

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