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I want an interaction between a customer and a UCCE agent through SMS. For this purpose I am using Social-Miner callback API just to reserve an available agent and get the agent id. So my question here is that how can I get or reserve the ID of an av...

Is there a link or document that provides details on CCB design other than the CVP SRND?I have a solution with the central UCCE/CVP core in the US, and remote sites in UK and Singapore.The US site includes a CVP Reporting Server, and the CVP Ops Cons...

Good day! Could you provide me a sample of code so that a browser opens a new page after a client filled out a form?

Does ICM scripting have an Escape Character for a double quote? e.g. so you can set double quote within a stringExample:You want to set PeripheralVariable1 to the Value of : "Jane said "Hello""The first and last double quotes contain a string which i...

I just realized that I have not received any email notifications from this forum since Feb. 12, 2015. But looking I can see that there have been postings since. Was something changed on Feb. 12 that would have affected the email notifications?

We upgraded from 8.0 to 10 and our custom java code is now failing across all custom elements (these elements facilitate communication back and forth with a BOS).  We confirmed the version of java is 1.6(24) in the new install and was 1.6(17) in the ...

Is it possible to use the VXML bargeintype property in prompts in CVP? In a particular menu if a caller presses a DTMF or says something that is in the active grammars we want to stop prompt playback and act on the input. However, if they say/press a...

Good day! I need to create titles of fields and a piece of information which an user will fill out in Russina language. For example, how can I sent a value of variable "xtensionField_chatAgentJoinTimeOut" to another page. I have an issue with coding ...