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Intro to Ansible

Good Documentation

The Great Selenelion


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Capturing Alphanumeric DTMF

Hi Team,I am looking for a way to capture alphanumeric characters (41AB1234) in DTMF without having ASR solution.I thought a solution like for Character 'A' customer could enter *21 and for B customer could enter *22 like wise from their DTMF keypad....

Resolved! CRM & Finesse

Hi Experts.Im  newbie with Finesse -I  did managed to set up crm ( web page ) as a iframe in finesses home tab (EmbeddedWebApp) and when logging in agent in finesse , the user get prompt for credentials , and the webpage loads.In old days with CAD , ...

Precision Queue GED188 events

Hello,Are there any CTI events sent over GED188 for calls in precision queue?I would expect events CALL_QUEUED_EVENT to occur when a call arrives in a precision queue and something like CALL_DIVERTED_EVENT when it leaves the queue for an agent.Thanks...

DonH1 by • Level 1
  • 966 Views
  • 1 replies
  • 0 Helpful votes

Finesse and UCCE 9.01

I need to know is there an API that will allow me to do Dynamic Re-skilling from supervisor desktop. I know you can do it in 10.x and later so please do not tell me to upgrade...that is not an option at this point. The customer is currently running o...

Resolved! Finesse and Pega CRM integration

Hello Team,If you can please help on the below query, My customer is planning to use PEGA CRM for their agent desktop application. There are 2 types of integration PEGA talks directly to CTI server  and this is the preferred method which PEGA is ...

shirpati by • Cisco Employee
  • 1678 Views
  • 1 replies
  • 0 Helpful votes

Resolved! finesse api returns status code of 200 instead of 202 and returns response only when the dataType dataType: "jsonp"

Hi All, I am using finesse api to develop a thin client using jquery and jabber. When I make finesse api call, I get the success message with Status code as 200 and the response as xml.Below is my code/** * Constructs and sends a request API (using j...

Live Data - RTR.Rest.Error

Hi,Can anyone help me with this issue.I am having a look at live data on a lab PCCE solution.Just to highlight that this error has just stopped without any intervention on my part. But I am curious. If it re-occurs what should I review, what services...

Embedded Web Gadget blank

Hi,  I'm trying to use the embedded web gadget and have the window appearing in the finesse destop, but can't get any contents to show.  Anyone seen this before?  Uccx 10.5.thanks!

jweekers by • Level 1
  • 1477 Views
  • 4 replies
  • 1 Helpful votes

Resolved! MediaSense AgentInfo gadget

Cisco MediaSense v10.5(1)_SU1 as one of new features listed AgentInfo gadget. In Mediasense user guide it says: " The gadget is configured on the Finesse Agent desktop and can be hosted on both primary and secondary MediaSense nodes... When an agent ...

Resolved! Dynamic wrap-up code list

Is it possible to create a gadget that will allow agent to select wrap up code from a list that will change depending on the skill group?I was trying to make sense of Class finesse.restservices.WrapUpReason from java script library but all it provide...

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