Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Running CTIOS toolkit

Hello,     Can someone confirm, as to what exactly are the files needed to run the CTIOS version under CTIOSClient directory.  There is setup.exe and dotnetfx.exe and many other files.  I am specifically looking at version 8.0.X.   What other files a...

Resolved! CTIOS vs TAPI

I have an audio recording solution that records all the phones in a CUCM using built-in-bridge via SIP Trunk route point. I now need a data collection mechanism for value added meta data such as CTI Events and ACD Data. I would like to be notified of...

dmcgrail by Beginner
  • 942 Views
  • 2 replies
  • 0 Helpful votes

CVP/TTS Integration SSML Error

We're trying to integrate a new Nuance Vocalizer deployment with CVP 10.0(1) using VXML applications built in CVP Call Studio... the MRCP request is getting to Nuance, but it's throwing an error when it tries to parse the SSML:Feb 18 13:33:12.02|TUCP...

michaelf by Beginner
  • 1177 Views
  • 5 replies
  • 0 Helpful votes

Resolved! Cisco Finesse RCC for USB headset

Hi,We are working on providing the RCC(Call answer, Call end, Mute etc) functionality for a USB headset with Cisco Finesse UC client.Where can i get started working with few samples ?I have gone through Cisco Finesse Web Services Developer GuideI can...

CUIC Permalink Failure in Finesse

CUIC 10.01Finesse 10.0I followed the instructions for creating a CUIC gadget but I get a 403 error in Finesse.  In CUIC, I have "Enable Unauthenticated Access" checked and under Security/User Permissions/All Users have access to the referenced report...

tmessenger by Beginner
  • 1645 Views
  • 5 replies
  • 0 Helpful votes

Cisco CVP Help

I must to create some way to obtain the total calls(IN) over a Cisco CVP solution, this solution(Cisco) is already installed and working properly. But here nobody has any knowledge about cisco CVP.For this reason, i have no idea for how to get inform...

antraxa31 by Beginner
  • 556 Views
  • 3 replies
  • 0 Helpful votes
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