Contact Center

Resolved! Install a 3rdParty Gadget on Finesse Server OR Separate Application Server

HelloKindly provide some guidance on the following queries:What is preferable/CISCO recommended mode of installing 3rdParty Gadgets on Finesse i.e. should we use Finesse Server OR a Separate Application Server e.g. tomcat/jetty/IIS to install a 3rdPa...

Using web services in existing out of box CTI Toolkit

Hi,We are using CTI Toolkit for agent desktop in UCCE setup. And we are jus figuring out to get call disposition feature to be displayed as a (GUI) web service once the agent received the call. So the he can give the details about call disposition as...

Running CTIOS toolkit

Hello, Can someone confirm, as to what exactly are the files needed to run the CTIOS version under CTIOSClient directory. There is setup.exe and dotnetfx.exe and many other files. I am specifically looking at version 8.0.X. What other files a...

Resolved! CTIOS vs TAPI

I have an audio recording solution that records all the phones in a CUCM using built-in-bridge via SIP Trunk route point. I now need a data collection mechanism for value added meta data such as CTI Events and ACD Data. I would like to be notified of...

CTI OS Software Development Kit 7.0 keep displaying previous wrap-up codes window

Hello Experts, I am trying to explore Cisco CTI OS SDK 7.0 for .Net. I copied source code of .Net application from installation path of CTI OS client by following directory e.g. \CTIOS Client\CTIOS Toolkit\dotNet CIL\Samples\CTI Toolkit Combo Desktop...

CVP/TTS Integration SSML Error

We're trying to integrate a new Nuance Vocalizer deployment with CVP 10.0(1) using VXML applications built in CVP Call Studio... the MRCP request is getting to Nuance, but it's throwing an error when it tries to parse the SSML:Feb 18 13:33:12.02|TUCP...

Resolved! Cisco Finesse RCC for USB headset

Hi,We are working on providing the RCC(Call answer, Call end, Mute etc) functionality for a USB headset with Cisco Finesse UC client.Where can i get started working with few samples ?I have gone through Cisco Finesse Web Services Developer GuideI can...

Resolved! UCCE 8.5 - Calculating answer wait time from TCD records

Having difficulty making the numbers add up when comparing results to the Call_Type_Interval table results. From the TCD I am currently trying to add together NetQTime + RingTime + NetworkTime for the associated CallTypeID, CallTypeReportingDateTime,...

Resolved! Error "Cisco VTG Realm" while sending request to server?

I am working on Admin APIs , When I send the request to the server such as paste the following link in the browser like:http://192.168.200.151/unifiedconfig/config/skillgroup?summary=trueThis give me the pop-up like:A username and password are being ...

Resolved! Error "Cisco VTG Realm" while sending request to server?

I am working on Admin APIs , When I send the request to the server such as paste the following link in the browser like:http://192.168.200.151/unifiedconfig/config/skillgroup?summary=trueThis give me the pop-up like:A username and password are being ...

Moving from CAD to Finesse - triggering events

Hello,I'm using UCCX and thinking about migrating from CAD to Finesse. There is a corporate CRM which accepts HTTP events and draws web page on CAD integrated browser. How can move this to Finesse? I can configure browser pop action with URLs from HT...

Download an xml report from CUIC and display in Finesse

I'm making a gadget for Finesse that downloads Detailed Call CSQ Agent report as xml from CUIC and displays a list of calls the agent received. The problem is that CUIC does not allow me to download the XML content to the Finesse gadget because the O...

CUIC Permalink Failure in Finesse

CUIC 10.01Finesse 10.0I followed the instructions for creating a CUIC gadget but I get a 403 error in Finesse. In CUIC, I have "Enable Unauthenticated Access" checked and under Security/User Permissions/All Users have access to the referenced report...

Resolved! Looking to combine CSQ reports for UCCX and add a new datapoint.

I'm looking to combine two CSQ reports together for UCCX. The Contact Service Queue Activity Report by Interval and the Contact Service Queue Activity Report. I also need to add the maximum number of calls in Queue for the given interval. I'll als...

Cisco CVP Help

I must to create some way to obtain the total calls(IN) over a Cisco CVP solution, this solution(Cisco) is already installed and working properly. But here nobody has any knowledge about cisco CVP.For this reason, i have no idea for how to get inform...

Contact Center

Forum Posts

Resolved! Install a 3rdParty Gadget on Finesse Server OR Separate Application Server

Using web services in existing out of box CTI Toolkit

Running CTIOS toolkit

Resolved! CTIOS vs TAPI

CTI OS Software Development Kit 7.0 keep displaying previous wrap-up codes window

CVP/TTS Integration SSML Error

Resolved! Cisco Finesse RCC for USB headset

Resolved! UCCE 8.5 - Calculating answer wait time from TCD records

Resolved! Error "Cisco VTG Realm" while sending request to server?

Resolved! Error "Cisco VTG Realm" while sending request to server?

Moving from CAD to Finesse - triggering events

Download an xml report from CUIC and display in Finesse

CUIC Permalink Failure in Finesse

Resolved! Looking to combine CSQ reports for UCCX and add a new datapoint.

Cisco CVP Help

Hearty congratulations to the December Spotlight Award winners!

Renew.cisco.com just got refreshed, and it will make your life easier!

Announcing Resources That Guide You to Success

Strophe XMPP client error

Access desktop layout json properties in HTML page

CVP VXML Application Parent Application Interrupt

Getting epoch time in Webex Flow Designer using Pebble

WxCC functionality/integration improvements with CUCM

WXCC - IVR Query - IVR on outbound / warm transfer call leg?

XMPP Dialog notification feed subscription

CUIC - "Checking report execution progress" - but report runs fine?