Hello, There is a function in UCCX 10.5 Finesse Instant Messaging, which jabber can integrate with Finesse Desktop. Where can I find the setting? Thanks
Hi Team,I am looking for a way to capture alphanumeric characters (41AB1234) in DTMF without having ASR solution.I thought a solution like for Character 'A' customer could enter *21 and for B customer could enter *22 like wise from their DTMF keypad....
HelloI am trying to run basic chat demo example. I have successfully ran this demo in Firefox, but when i run the same example in Chrome or Internet Explorer, i get following error:Could not connect: <stream:error xmlns:stream="http://etherx.jabber.o...
Hi Experts.Im newbie with Finesse -I did managed to set up crm ( web page ) as a iframe in finesses home tab (EmbeddedWebApp) and when logging in agent in finesse , the user get prompt for credentials , and the webpage loads.In old days with CAD , ...
Hello,Are there any CTI events sent over GED188 for calls in precision queue?I would expect events CALL_QUEUED_EVENT to occur when a call arrives in a precision queue and something like CALL_DIVERTED_EVENT when it leaves the queue for an agent.Thanks...
Hi, Guys,I have made QUERY_AGENT_STATISTICS_REQ command working.but I have stuck in making the QUERY_AGENT_STATE_REQ and SET_AGENT_STATE_REQ work.both request I am able to send the OPEN_REQ and get a success OPEN_CONF, but then after I send the QUER...
I need to know is there an API that will allow me to do Dynamic Re-skilling from supervisor desktop. I know you can do it in 10.x and later so please do not tell me to upgrade...that is not an option at this point. The customer is currently running o...
Hello Team,If you can please help on the below query, My customer is planning to use PEGA CRM for their agent desktop application. There are 2 types of integration PEGA talks directly to CTI server and this is the preferred method which PEGA is ...
Hi,I am newbie to Finesse gadgets, I want to show agent daily statistics in Finesse gadget. Wondering what API's could do this. Any help is appreciated.Thanks!!Sai
Hi All, I am using finesse api to develop a thin client using jquery and jabber. When I make finesse api call, I get the success message with Status code as 200 and the response as xml.Below is my code/** * Constructs and sends a request API (using j...
Hi,Can anyone help me with this issue.I am having a look at live data on a lab PCCE solution.Just to highlight that this error has just stopped without any intervention on my part. But I am curious. If it re-occurs what should I review, what services...
This patch will help with CVP 8.5 to CVP 10.5 upgrading issues regarding existing call studio projects.https://software.cisco.com/download/special/release.html?config=435e3b994d75828fd9995dbdb1c69c95
HelloI am working with finesse and jabber to develop a chat solution, kindly guide me with the following queries:Is there any relationship between finesse users/agents and jabber users/agents?Can finesse agents be used to log into jabber and vice ver...
Hi, I'm trying to use the embedded web gadget and have the window appearing in the finesse destop, but can't get any contents to show. Anyone seen this before? Uccx 10.5.thanks!
Cisco MediaSense v10.5(1)_SU1 as one of new features listed AgentInfo gadget. In Mediasense user guide it says: " The gadget is configured on the Finesse Agent desktop and can be hosted on both primary and secondary MediaSense nodes... When an agent ...
