Anyone know if its possible to dyanmic change the element Name of a CVP Call Studio Element?e.g. the CVP reporting server can report counts and exit states of the application and elements.(you can filter so you only report on certain applications and...
Forum Posts
Dear, Is there any field in uccx database from where I can get the finesse dialogId? My scenario:On call land i save the dialogId in my custom database, later on i want to map these calls with ucce/uccx database but unable to find this dialogid in uc...
Resolved! Finesse Logging
Hi Team,Some Quick Question on Finesse Gadgets Logging , i will going to step up finesse Logging for Gadgets , can you guide me on this one ,please please .. If you have any sample code for Logging Finesse Gadgets please share me , help me on this . ...
Resolved! Issues
Hi Team, I am facing one issue with Gadget logging i have two js code file . When every gadget calls XML file will load . My 1 st JS code map into the XML . My 1st JS code call the HTML file , from this file my 2 nd JS code will invoke I am look...
Dears,Anyone has successfully tried to embed Jabber in Finesse?I can see on the forum that a sampe gadget was pubished previously but it is no longer available online.Appreciate if anyone who has the gadget, if he could share it or advise on how this...
As part of a new project we need to integrate out standard vxml applications with CVP, using an external vxml server and we currently have no access to the CVP evaluation download, is there any way we can get that please? The evaluation is just fine ...
Resolved! Setting a Call Variable using JavaScript
Hi,I can see how to retrieve the ICM call variables using Finesse JavaScript Library e.g.dialog.getMediaProperties();But is it possible to set/update the call variables using the Finesse JavaScript Library?If so, does anyone have a simple example?Ger...
I'm looking to do a pretty simple operation of renaming prompt WAVs and then refreshing the associated script.API guide that I'm using: https://developer.cisco.com/docs/contact-center-express/#!modify-file/sample-input-xml-modifying-a-script-file-nam...
Resolved! Finesse - Display a tab on new call
Hi all,I'm new in Java Script development. I just integrate the screenpop gadget in a new tab and everything is working. I just want to switch on tjhis tab when a event ringing occurs (ie when the agent is in reserved state). I suppose it's not to di...
Hi All , I want to know how finesse and UCCE data transfer happened ? which one is Common Things and also which one is Calling first from Finesse once agent sign in Can You help me please ????? Thanks randy
We are developing an agent app that requires authentication. We are hoping to use agents' existing Finesse credentials.According to ICM document, the password in t_Person table is the MD5 hash of the actual password. What we saw in the table field is...
Hi,It is possible to show some string value in outbound call variables? Actually, I want to show some messages to help out the agent for outbound calls e.g "This call is coming from ABC contact center and customer needs new connection". Thanks,Touqe...
Hi,We have a use case where customer would like to force agents to execute specific wrap-up actions before transitioning to ready state after a call. If we use vanilla Finesse with agent state control in the heading bar, is it possible to "disable" a...
Hi guys, We have different behavior from reported for report guide UCCX 11.6. In the column <Other CSQs>: Other CSQsIf the call is queued to multiple CSQs, name of one of the CSQs to which the call was queued is displayed.Displays "…" to indicate the...
We are developing an agent app that requires authentication. We are hoping to use agents' existing credentials.According to ICM document, the password in t_Person table is the MD5 hash of the actual password. What we saw in the table field is a 24 ch...
