Hello Experts,I have an issue that the outbound calls give one ring only and the voice gateway send a bye message with error " Cause=96 Mandatory IE missing error" we send the error to the SP , but they send that the GW is sending the bye message and...
This is a new setup with SIP, when we place outbound calls we receive a 408- "No user responding" error in debugsThe configuration is as follows*****Pattern Map****voice class e164-pattern-map 202description *** Patterns for calls to Vodafone ***e16...
We have several IP communicator devices configured on our CUCM, we deployed these in tandem with extension mobility for remote contact center agents. We have upgraded our UCCX 12.5SU1 so there should be no longer the restriction for shared lines. I...
Looking for some help,We are getting a NONE codec from a PSTN call that goes to a Jabber ext that then transfers to another jabber. The MOH disappears around 10 sec and the call looks like it is still active from the PSTN phone but the receiving code...
We recently upgraded our phone infrastructure from 11.5.x to 12.5.x. This phone was being used by a remote employee (via MRA) before the upgrade. After the upgrade, the phone did not appear to get the necessary firmware update (appears to be a coup...
I have over 1,000 call handlers in production. I also have twice as many active schedules built. I'm trying to determine which schedules are actually assigned to a call handler so I can delete schedules that are no longer used.Anyone know how to dete...
Hi,Would like to know how to create a dummy extension number but able to register with the cisco callmanager.Purpose of creating it is for call forward all to another number.Thanks
I have a user that needs to change her voicemail. Unfortunately, I don't the knowledge to do that nor the PIN to change it on the actual phone. When I took over the Cisco phones, I wasn't given any information, is there a generic PIN I can use so I ...
I don't know what happened. I made a new account because I could not log in cucm via putty. I then tried to log in with the original account through the console and I can't get in. I reverted to a older backup and my username and password that worked...
I would like to ask for your assistance in learning how to update approximately 300 7841 phones with a speed dial button. Specifically, I need to convert Line 4 into a Speed Dial button and then configure that speed dial button with a specific extens...
Hi, I am configuring the Cisco 8851 Ip phone and it got registered with the Call Manager 12.5.And through the device configuration, I made the KEM enabled and its getting powered on.I am trying to enable the buttons for KEM module. The buttons for th...
CUCM 12.5, 8841 phones transfer issueCalls transferred are losing audio volume. Each transfer results in more audio loss until you can't hear at all.As soon as you hit the transfer key you hear it decrease. We have many buildings/locations but this i...
Good morning,We have a remote employee using IP Communicator 8.6.6.0 and once he connects to our vpn and starts the ip communicator everything registers fine, then after a short while, goes into a registering loop or a blank screen on the phone....th...
Hi, I've found out how to connect a wireless headset to a Cisco desktop phone, just wondering if I purchased a cordless phone and base would I be able to connect it in a similar way and still remain functional? Wanting to use a cordless phone but req...
Hi! Good day everyone! i have configured Call handler , current condition is : Greeting >> Welcome to... press o to.. or input the extension number you want to reach. When I input the wrong extension number. The System said " you cannot be transfer t...
