Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Folks,I'm working on a IP Telephony new implementation project. CUCM 8.3 is going to be installed on a Brand new UCS C series server as a Publisher. The existing three MCS 7845 servers are going to be configured as subscribers. I 'm looking for some ...
If I have the same line appearance on two different phones. One phone CFwdAll that line to vm. What is the behavior then if the number is called? thanks
hi,i have a very simple connectivityswitch ---- ip phone --- laptopthis is my switch configurationinterface FastEthernet x/xswitchportswitchport mode accessswitchport voice vlan 2dot1x pae authenticatordot1x port-control autodot1x reauthenticationspa...
Hi All,I'm very new to cisco unity connection. Can someone explain me the exact purpose of creating user without VM box in unity connection? we can go for call handler instead of creating user without VM box right?. There is no options like this in u...
Hello -I am a trainer at an inbound Call Center, and have run into issues with agents taking just to long on calls. After searching online and through our LAN staff internally - I haven't been able to come up with any resolution. From what I have re...
hello - I was attempting to upgrade my 7970 firmware from SCCP70.8-3-1S to load SCCP70.9-1-1-SRS1. After the phone reboots it tries to take the new load but the an "Authentication Failed" shows up on the display and the process stops and the phone g...
Hi All,I followed this forum post to configure personalized logos for 7911G IPphones https://supportforums.cisco.com/thread/343395I did all these stepsLog onto the 'Cisco Unified OS Administration' section, via the Navigation on the right.Then Click ...
Hello everyoneI neeh help, I have a CUBE I need to know if this message " %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identfier already present in the list of currently handled calls. It is being refused." can to do the calls to be cu...
Hi all,Happy holiday!I plan to install the latest service release (7.1.5.31900-3) on CUCM & CUC server. (version 7.1.3.x)I have the following questions:1How can I identify the current CUCM & CUC version is Unrestricted or restricted?2Where could I do...
Hi Folks,recently I integrated CUCM8 into MS LDAP. Users all fine. Phones imported through BAT and also fine, except for the "Owner User ID". I would appreciate any hints how to set the Owner User ID with the Bulk Administration, not neccessarily BAT...
Hi,I have CUCM 7.1 server and it has SIP trunk configured. I don't have voice gateway or CUBE, provider's CPE is on my network and comunication goes through that CPE (please, don't ask why is that so).SIP trunk is configured with MTP enabled and we u...
Hi Folks,I'm looking for a solution for a time of day routing problem. We have a couple of numbers which should only at special business hours be reachable from extern. Outside this business hours, external callers should be directed to a secretary. ...
On CUCM In Call Routing -> Dial Rules there are three options. Application Dial Rules,Directory Rules and SIP dial rules. Apart from IPMA. Does anyone have example scenarios where this is used? I am struggling to see where this is going to help.
Hi All,I´m running call manager 7.1 and when try to make calls to pstn calls are routed trought a voice gateway using a H.323 trunk.When calls go out to pstn I would like to set up the calling number to my public pilot number ? I know is usual we do ...
Hello - would someone be so kind to point us in the right dirction? We are looking for Cisco's best practices when configuring Cisco switch ports to Cisco VoIP phones to client PC. Cisco 3750 switch--->Cisco 7960 phone--->Client PC. We are interes...
