Smart Net Total Care Portal and Collector Discussions

Hello All, Upoaded a comprehensively expanded discovery pool to the Portal 4/22. Local CSP-C indicates upload "Successful" Smart Services Portal still does not acknowledge upload as received.   Regarding (upgraded Dashboard) OUTPUT ADMIN PAGE - "No D...

The Data Collection log shows no errors except for this as the last line: Unable to send the profile results to the Cisco Backend. Reason:A connectivity exception occured while processing the request. The Exception is :: XMPP TransportMode has Faile...

Hello All, Notice in tthe training videos ("CSP-C / Collection" segment) that (Manage Data Collection Profile) box "UPLOAD AFTER COLLECTION" went from checked to unchecked (assume for training purposes).   So, If I leave the box "checked" -- the coll...

Hello. I'm trying to register as a Delegated Administrator for SNTC but every time I enter a contract # and associated serial number, I get: "We encountered an error while processing your request. Please refresh this page or try again." But refresh...

After enabling TACACS+ authentication in the CSPC gui I'm no longer able to login with admin account or any other account.  Is there a way to disable TACACS+ authentication from the CLI?  I'm able to login with root via ssh and then su to admin.  Tha...

Dear community. My collector is now running since 4 weeks and discovery, inventory and upload jobs are running. But I could see only 10 7925 from my callmanager at SNTC portal. That mean collector could access the Call Manager by SNMT v2 but did not ...

Good Morning. I searched for this and didn't see any results so thought I'd just ask. I have recently inherited the Collector and SNTC Portal. We have a very large multi-site network that has grown rather haphazardly over time. In an effort to make ...

My customer wishes to upgrade from their current version of 2.3 to the latest version of the CSPC VM release and will be doing a new instance.  They had the following question: I will just install a new instance, and then will migrate the different c...

Add me to the list of folks that get an error when trying to register for Delegated Administrator. I get "We encountered an error while processing your request. Please refresh this page or try again" when attempting to enter contract/serial number d...

I continuously receive the following message when attempting to register as a DA: " We encountered an error while processing your request. Please refresh this page or try again." I have tried Chrome and IE and with different contract numbers and seri...

Hi, We recently installed a SNTC collector. we have completed all the initial configuration, device discovery and was able to upload the inventory once (we were able to see it under upload processing in SNTC portal) since then we discovered more devi...

Hello, Trust you're well. Two (2) successful inventory uploads to the Smart Services Portal have yet to be acknowledged on the "UPLOAD PROCESSING" dashlet. Please advise.   John  

Hello, Trust this finds you well. Re: Subject -- After your recent portal upgrade -- when attempting to access the Smart Services Portal -- am consistently redirected to banner and "self-onboarding" instruction pages. I can no longer see my dashboard...