Unified Communications Infrastructure

Hi, I have a rather old, but yet working fine VOIP gateway, i.e. Cisco ATA 186. I've tried upgrading its firmware, but I couldn't find any firmware files on Cisco Support pages. Can anyone share files containing version 3.2.4 (SIP) for that device or...

Hi everyone,A customer asked me to block calling in Jabber without dialing a 9 to make it similar to their physical phones.I have deleted the Application Dial rules and it is working but the customer wants the exact same experience as dialing from th...

Hello Guys, Actually i do not have a lot of information about standalone PLM so i have some questions , please clarify 1-) İf i have 3 CUCM Clusters and they already have co-resident PLM and i want to use standalone PLM for these cluster.i gues i nee...

Is there documentation for how to do this?  We need the voicemails which are for our Covid response line.

I'm trying to find the option to adjust the Ring Schedule as described in the Self Care portal documentation "Set Up Ring Schedule for Single Number Reach". I've enabled and added Additional Phones but with edit the "Create a schedule for this assign...

Hi Guys. We are comparing Cisco with other solutions from a On Premises perspective as potential solution in near future. We have some queries and done some research on the subject. We will be most grateful if one of the collaboration experts can exp...

Hello, unfortunately, I get an error message if Im activating the VisualVoicemail service on IP Phone 8845. Following steps I have done: - Phone service configuration: • Service Name—VisualVoiceMail.• ASCII Service Name—VisualVoiceMail.• Service URL—...

We have a number of extensions that need to be forwarded to a general number.  The issue is once they are forwarded then if the general number is not picked up they go to Unity, the issue is they are retaining the original extension and once they get...

Hello Team, So I have CUCM Configurations for the device The device is registered as a Cisco Telepresence DX70This device is running CE firmwareOn the device I have the phone pointed to my publisher and subscriber CUCM node.  From CUCM my registratio...

Hello all, we were tasked to implement FIPS on our UC cluster. after we did this we can no longer send voice mails to outlook. I have added the certs, opened the firewalls, configured the users and provided the rights and it still wont connect. curre...

We have alot of remote Finesse UCCX agents and were wondering how to manage calls through the Finesse application. We have telephones registered through Expressway to our CM, and are using a laptop to access Finesse.  If we have a USB or bluetooth he...

Question for the For the July 3rd 2019 Jabber Vulnerability, Cisco Jabber for Windows DLL Preloading Vulnerability / Advisory ID: cisco-sa-20190703-jabber-dll. Is there a way to update or upgrade my current release 11.7.0 to the Updated fixed release...