Unified Communications Infrastructure

We have Unity 4.0 and CM 3.3.The issue we are having is people bypassing our Customer Service Queues by picking the option for knowing the person's extension and then transfering directly to the person's personal extension.Since we do not want to tak...

Hello - I have Unity 4.0.4sr1. We are experiencing problems when remote offices check their voicemail. The message are garbled when any of the remotes check voicemail. It is more noticeable when large file transfers are taking palce between remotes a...

Hi, Could any one have Unity 4.0(4) Es58 and ES76 software. I think my server hit the bug ID CSCeg02287 or CSCeg82723. Could some body share this software plz.Anitha

we have a failover system, 72 ports are setup and works fine - we do have some primary ports however that do not register and show on CCM(4.1) as 'not found'. We've tried deleting and recreating and resetting but these ports still doesn't register an...

My customer has not loaded exchange sp1 as "it interferes with my anti-virus software" ???? However as the customer is always right what would be the best solution as the unity install software will not complete without loading exchange sp1 & I belie...

Unity 4.03sr1 integrated with CM3.3.4 and Exchange 2003.We recently changed our recording codec from G711ulaw to GSM 6.10 to save email space and to allow playback on handheld devices.Since the codec swap, users are reporting random clipped voicemail...

When someone calls in and if they misdial, they get the error message that the extension is not in the system and are redirected to the main greeting. How can I cange that to reidret to the orerator.I can't find any options in the system to change th...

Customer wants to convert their Unified Messaging system to Voice Mail only (on-box). Is there some CCO documentation for this?

We are currently running Unity 3.1(5). We've built a brand new Unity 4.1 server based on a brand new Active directory domain and Exchange 2000 organization. Is there a link that shows the steps on how to migrate user from the old Unity to the new o...

Is it ok to install Microsoft MOM 2005 agents on Unity? I want to be able to proactively monitor the server's health. Especially the Exchange portion.

Is there a way to exclude a user from the Unity Express dial by name directory?

Current unity server is on system and not fully working. Built a new unity server, and am trying to add users to it, but the exchange users are still homed to the first unity server. Since the first unity server is inaccessible, this must be an AD fi...

Under Setup options for a subscriber after login, in transfer settings We have a customer that wishes to get rid of the 'to transfer callers to an extension...' Can we change this to a blank, or rerecord a new msg, if so how can we and where is the ...