Unified Communications Infrastructure

I'm running call manager 9.1.1 and unity 9.1. I keep running into issues where the phones keep rebooting randomly at different locations.  I have checked the routers and switch ports. I can't find anything wrong.  There''s no network drop off to caus...

  Hi Gents,   I am looking for experience help here...   I have two BE6Ks with VMware Hypervisor on top of which CUCM, UCCX, UNITY,EXPRESSWAY are running. Each server is in a different City and have been configured in PUB/SUB and currently fully work...

Hi guys,    I am facing following issue:    The user uses the Jabber 4 windows version 11.6 when he wants t forward the number to the Reception he sees in the call control menu wrong  number  ( not valid yet). where should I check for the number ? ( ...

Hi All.. When a user who do not have a voice mail box configured presses the VM button on his phone, the unity connection welcomes him with a message, do we have a way to change that prompt or the message that plays ?

Migrating from CUEAC v10.5 to the latest version of CUEAC. Is there any way to migrate speed dials? Thanks, Paul.

Dear all, I need your help to deploy the B-ACD option on a CME (2911 IOS 15.5 1 T2 - CME 10.5):- Incoming calls via FXO port- Scenario:1- Welcome message2- Choice of the language: 1, 2 or 3 (three languages),3- Choice to enter the extension of the pe...

Hello,   we are having issues with the LDAP search feature on CUCM 11.5SU4.   We have multiple domains in the company, so we use AD LDS to be able to find all contacts in Cisco Jabber. This works fine.   The problem occurs when using UDS and the LDAP...

Hi foilks,   Has anyone experienced issues with no audio on calls via PSTN (ISDN in our case) following a CUCM 9 to 11 upgrade?   We are seeing these very intermittently (maybe 1 in 20 calls) following the upgrade over the weekend. So call will conne...

Hello,I have a strange problem. A pickup group that is configured for three members/lines has worked perfectly for several months.4 weeks ago it started that the users received a notification for a pending pickup, but received an error message when t...

Hi,   We have a customer with a cluster that originally had four nodes Pub,Sub and two Presence servers. The customer decommissioned the two presence servers awhile ago. We notice when running the diagnose test a Reverse lookup error was being report...

Hi i have a customer with a Cisco CUCM +CUC release 11.5.1 the Unity is integrate with office 365 . my problem is when the user is receive a voice message to his email and the user is hear the voice message , the MWI is not turn off , if the user i h...