Unified Communications Infrastructure

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I'll try to make this one as brief as possible, but it takes a bit of explaining...I have a user that requires recording that will keep recording even if a call is transferred off-net. We are currently accomplishing this by using a CUBE connected to ...

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mradell by Level 1
  • 524 Views
  • 1 replies
  • 0 Helpful votes

Hi,I'm trying to generate a list of the last registration times for all the phones.I have tested the below on four different lab setups: CUCM 10.1, CUCM 12, CUCM 12.5 & CUCM 14 but get the same result.I connected an IP communicator softphone to the C...

benny3 by Level 1
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  • 1 replies
  • 0 Helpful votes

Hello Team,We are using Cisco Unified Intelligence Center to download and view the Call Dashboard and Unified Contact Center Enterprise Management to change the Queue and set the priority. We have around 200 agents in our team and I need to download ...

Soorajskn by Level 1
  • 225 Views
  • 0 replies
  • 0 Helpful votes

I am looking to do a CallManager and IM&P upgrade from version 12.0.1.22900-11 to latest 12.5(1) and also incorporate a platform refresh moving from current ESXi 6.0 to ESXi 7.0. I think that I can use PCD to perform the upgrade and migration though ...

Hi to all,we have an issue with calling phone number presentation.Setup is as follows:PSTN <--> CUBE #1 <--> CUCM <--> CUBE #2 <--> External PBX (Awaya)When call from PSTN that is forwarded to external PBX enters CUBE #2 from CUCM, in INVITE From: fi...