Unified Communications Infrastructure

Hi. I have couple of users missing in CUPS . CUCM is integrated with LDAP and CUCM has those users.   I guess I need to syncronize manually CUCM and CUPS but can't find how and where . Some web sites says need to restart "Cisco Sync Agent" but where ...

Hi Guys I have a doubt about of is necessary perform a vmware disk size reallocation for upgrade 9.1 to 10.5. According the information, the size requirement are the same for both versions? TIA Cristian

We are using the Cisco Smart Call Connector Manager along with the Operator panel. Its version is 2.02.007 .  The call router is a UC560 model. Recently I have noticed that the operator panel is not showing updated user information. This is obviously...

Hello, I have a challenge with the functionality between E&C and the Jabber Softphone. When a user logs out of his Jabber Softphone, I would like to utilize the "Forward unregistered" Feature and forward to Voicemail. But as the Line is also linked ...

Good Day One question, I have install Jabber 10.5 , and in Status of Conexion all services appear in check, but I try to search any contact and don't appear any. But the contacs are synchronized with the LDAP because at the moment of call any contac...

With a setup of UCCX (8.5.1) , CUCM (8.6.2) , CUC (8.6.2), CUPS (8.6.3) on VM, what is the best version matrix upgrade possible. UCCX (8.5.1) RU to UCCX (10.6) CUCM (8.6.2) RU to CUCM (11.5) CUC (8.6.2) RU to CUC (11.5) CUPS (8.6.3) RU to CUPS (11.5)...

Is it possible to get the time a caller waited for the call to be answered?  That would be nice for reviewing staff  I checked CDR and there is only duration for call Craig

I have configured Mediasense and am recording calls successfully, thanks to the users of this community.  My helpdesk manager brought something to my attention today.  He said  in the Search and Play application, that when a recording is created, it ...