Unified Communications Infrastructure

I installed CUEAC and can sync with callmanager. When call to DDI, call status show in queue in attendant console but cannot click answer the call. When I try right click on that call, answer show in black but when I click on it, nothing happen and c...

Hello - We recently installed a CUCM system.  I am looking for a way to gather some reports off the system in regards to incoming calls.  Can someone point me in the direction of these reports?  Thanks

Is it possible to install a VIC 1227 in a BE7000M4 and use UCS Manager Direct Mode management? The BE7k doesn't show up in UCS Manager 2.2(3) in this configuration despite following the C240 documentation.

Hello team, I am going for an Voip Solution with BE7000 in one of my customer site.I am facing varrious Doughts regarding the product, Licenses and connectivity. 1.I am having 4 lines of PRI connection and a total of 128 lines.So should i need a vo...

Hi, Is it possible to clear/drop/remove one person that is logged to CUCM via Expressway? How to list the current session and remove the user that I need to drop from the current session Regards, Antra

Hello, i required Jabber Client register with IM & Presence from Internet. i have VCS Expressway-E (have CA certificate) and VCS Expressway-C (have certificate form CA Authority) but i did not purchase certificate for CUCM/IM & Presence. when i am t...

Hello All, We are running CUCM 9.1 and planning to upgrade to 11.x soon. I would like to know the process to check whether we are running export restricted or unrestricted version to proceed further. Thanks in advance.

Hi all, I have a 2821 MGCP Gateway with 2 T1's.. I am trying to make a change on the T1's by specifying the "Calling party IE number type" and "Calling Numbering Plan" because currently we are sending out unknown and it is showing up as restricted o...

Hi All We are having UCCE 8.5. Only few machines installed with Jabber 10.6. When I use the CAD and Jabber as phone extension to login, The ICM variable in CAD not displayed, Its working fine on IP Communicator but not with Jabber. Please refer to t...