Unified Communications Infrastructure

Hi All, I've setup a voice enabled Directory Handler in Unity 11, and as documented used a Call Handler to route it to the DH. It's working, and will route calls if it can fathom what is said to it.  However, the DH has "default" greetings that I ca...

Hello, i would like to know what field shall i use to link the legs of one call, where there are more than one transfer, in CDR. attached you can find a screenshot of such a call. Your help is appreciated. Regards.

Hi All, I would just like to confirm if it is fine to change the adapter setting of CUC in VM from Flexible to VMXNet3 after the upgrade? We will be having an upgrade activity of CUC from version 8.6 to 10.5 - As per checking from Cisco Doc, to upgr...

expert, We changed UCM 9.1 server name from ip address to hostname.  Then we lost the "Corporate Directory"   , got "Host not found" error. It resolved the issue by delete ITL. Questions: - do we need to delete ITL after change hostname from ip? ...

Since two moths my CUCM 9.0 is not registering the outgoing calls. When I generate a CDR report, it only show incoming calls. Could someone explain how to make my CUCM 9.0 to show outgoing call on the CDR report.

hi everyone, i need your help, how can i install Cisco Unity Express on Service Module SM-SRE-910-K9, i have added the new hdd 1 tyrabyte to service ready module, just one hard disk, and no cisco unity express in hdd please I need your help Thanks

i have a iphone jabber user who cant log in even though all user can login normally , i checked his user profile and jabber device profile and it is identical to all other users , can someone tell me what seems to be wrong from the error log???

We have a project to migrate about 500 Call handlers from one Unity Connections server to another. However the challenge here is we need to change the call handler extension during the migration. Although this could be done using COBRAS even that wo...

I have Presence 10.5 with the Jabber 10.6 client installed. When I search for a contact in the Jabber client, is this only searching the Outlook contacts? I show connected to both Outlook address book and the CUCM directory, but it appears that I can...

The customer is running CUCM/IM&P Version 11.5. They have few Jabber clients who wants to just use just IM&P feature with screen and document share and does not require Soft Client feature (Jabber UC). What CUCM License do I need? My understanding is...

Having an issue with trying to attach files on my current jabber conversation. The icon is grayed out. Any help would be extremely helpful

I have a CUCM10.5 publisher CUCM Publisher and all other network devices use the same NTP server , but the CUCM remains unsynchronised when testing it. I them I  performed the utils diagonas as fix and the issue was still not resolved.  I verified ...

Hello ,  In Click to call version 10.6.7 I cant find  indication that a voicemail is left in the voicemail box. is there  a way to have  number indication how many mails have not been listened to ? or it is not  a feature in click to...