Unified Communications Infrastructure

Hi Everyone, When resetting a CUCM pin on the Cisco Prime Provisioning of a user it will not reset in CUCM the pin. This effect all the pin resets When a reset a pin for Unity connection the pin does reset. Anyone facing this same issue with Prime C...

Hello, We have noticed that on the firewall, one of the Call Manager (10.61.12.1) is permanently trying to reach a Multicast IP 239.1.1.1 which gets blocked on our firewall. I have attached Firewall logs. What does this means? Can this be deactivate...

Hello, I read chapter 9: Manage Assurance Domains from Cisco Prime Collaboration Assurance Guide - Advanced, 11.0. However, I'm not able to understand the concpet and usage of Assurance Domain. Any one can give an practical example to help me to unde...

Hello, Anyone can explain the meaning of gateway code? As per Cisco Doc: Cisco Prime Collaboration uses the gateway codes that you configure to determine the call classification for an external call. I did not understand it, based on what I should...

Hi Guys; The scenario is like: A user Calling B user (no answer after 10 sec then forward call) > B user's mobile phone(no answer 10 sec then forward call) > Receptionist Is this possible? Can CUCM control when the call has been transfer to the PST...

I'm using cisco jabber 11.1.2 on windows 10. I can start and accept calls, but mic and speaker are silent. When I try Setup / File / Options / Audio I hear sound from the speaker and the mic indicator reacts to my speech. What do you recommend me to...

Hello All - I'm running into a problem with the integration and hope someone could shed some light for me.  When I press the message button on a phone I do not get "enter your PIN" but instead am getting the main greeting.  At that point, I can press...

Hi Experts, Greeting for the day... i am trying to do the integration with CUCM and CUC with Avaya SM manger for voice mail solution in avaya ip phone i want to do this integration using SIP trunk attached is the snapshot for the solution has anyone ...

Hi, I have a 10.5.2 Attendant Console Advanced, one of our branch want to have Chinese language on the console client, is that possible to use Chinese on that? I see a option to select desired language but still all my menu options are in English, ca...

Unable to complete CIM&P 11 subscriber node install, below is the error observed