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Forum Posts

Hold unhold issue while getting sip call on ip communicator

 I am facing issue that when a sip call cater by a IP communicator (CUCM 7.5) its working fine but when agent unhold a hold call, Call automatically disconnected. we are having architecture SIP device-------- voice gateway-------------CUPS ------CVP ...

Custom fields in Callmanager. How can I configure them in AC Advanced?

Hi,my customer has requested to us to include a custom field in LDAP configuration in Callmanager. I'm totally sure that this field is synchronizing in CUCM directory. Right now, the customer wants to include this field in AC Operator. I know that I ...

Where can I find Cloud IM and Presence publisher node server address

We're in the  process of deploying UC Mobile and Remote Access via Cisco Expressway and integrating with our cloud based deployment for IM and Presence.  When configuring the UC section for IM and Presence on the Expressway, it's asking for the IM an...

Prime Collab Provisioning 10.5 Unassigned Phone Deployment

We will order a phone for every cubicle/office when we convert an office to Cisco voice, unoccupied phones are set as open phones with no user assigned.  None of these appear to be showing up in Provisioning, same with conference phones.  We need the...

Unity Connection Single Inbox - Office 365 Business Essentials vs Office 365 Enterprise

Hi, My customer is planning to migrate from an on-prem Exchange server to Office 365 in the near future. The Unity Connection 10.5 documentation confirms that Single Inbox inbox is supported with Office 365, however my customer has asked about whethe...

Resolved! CUP Resiliency

With CUP HA, when the user's assigned server goes down, users are re-assigned to the backup server. But when the failed server comes back up, my users do not get automatically re-assigned, and instead, I have to manually instigate a fail back. Is thi...