Unified Communications Infrastructure

My customer is having an issue with calls coming into a particular branch and being delivered to an Attendant Console Queue.  Calls come into a Cisco  4321 voice gateway (Version 15.4(3)S7, RELEASE SOFTWARE (fc3)) via ISDN and delivered to CUCM (Vers...

Every now and then an issue of various sorts seems to pop up effecting Unified Messaging and/or Speechview. Unfortunately I tend to learn of these issues when they are reported by effected users. I would love to have a way to effectively monitor and ...

Hi,  we were using self-sign certificates for all of our collaboration apps, and now changed to multi-SAN certificates. we changed CUCM & CCX certificates, after that we faced issue with Finesse login. Jabber is working fine, also CCX reporting can l...

the CCW has a call manager announcement without any retirement documents as they will reach the EOS by 2-3-23 so is there any documents for a replacement or suggestions ?? 

I'm struggling to find the instructions on how to install a CA signed HTTPS certificate to PCD. Can anyone point me at the right place?Thanks,Gordon

I'm looking for a way to have a translation where our users can dial something, and have it routed to a number with an account code.  On phones I can do a speed dial, however I'd like for users/nurses in rooms off of analog gateways (patient rooms) t...

Hi everyone.I have a small problem.I have configured MGCP service on Cisco 2811 Router and connected it to the CUCM (12.5) and all calls are working fine.I can call outside and I can receive calls from outside. I only have 1 FXO port connected to the...

Quick question: We want to upgrade CUCM 11.5.1.117900-52 to CUCM 14.  Am I below the threshold where we can use Prime Collaboration Deployment?  We cannot seem to find the necessary pcd_vapp_ova download for this version. Does this mean that we need ...