Unified Communications Infrastructure

Hello,I need to upgrade CUPS 8.5.4 to 8.6.4, my doubt is about the OVA template its necessary to change him?Because this versions has differents OVAs.RegardsLeonardo Santana 

We are having the following setup in CUCM. Outbound dialing for Local/LD: 01.xxxxxxxxxx using Predot.When a call is missed, we see only 10 digits in the missed call history and we manually put in 01 to return the call. Is there a way to prepend the 0...

Hi,I need migrate CUCM 6.x (8500 DLU - 1000 IP Telep.) to CUCM 9.x. Can i Directly migrate 6.x -> 9.x or need first migrate 6.x -> 8.x and then migrate to 9.x?Need more additional licenses?NameCatalog NumDescriptionUnit PriceFinal PriceQtyVoice and...

Hi Experts , CWMS quit new to me . We are going to upgrade the CWMS 1.1.1.9A to 2.5 ,It document it says there is direct upgrade .first need to update 1.5MR4 then upgrade to 2.5 Can you please explain whether i can directly upgrade or install CWMS 2....

Hello ,     I've forget the username and password for login to cisco prime collaboration 9.5 web how can i recovery this ? I try to login to the Server with username cmuser password cmuser fro instruction in cisco document,  but it tell invalid login...

Currently using LDS as we have multiple domains covered by our CUCM.We are moving to one domain.if a user account is renamed and this propagates through LDS will this flow properly through to the CUCM such that no changes are required?Thanks,Paul.

Team,I got the following question in an email the other day and decided to post it and the answer.Q. When we provision endpoint, line or services,  what is the guideline for using customer defined "service template" or  using "built-in" service templ...

I seen the document for uc integration with lync 10.6.2 admin guide and it is asking to group configuration and global configuration files that are in xml format.  Can someone tell how can make and from where can get it? if any one try to integrate u...

Hi netpro, Got a weird one. CUBAC 9.1.2 queue set to deliver calls. 1st call comes in and console operator can answer it. Put the call on hold via the cosole and all fine. However, when a second call comes in, operator is able to answer it but cannot...

i have installed expressway core and edge 8.5 and jabber can register successfully from outside the network and signalling for calls is ok but there is no RTP stream .what should i review to troubleshoot this issue and does i need any rich media lice...

The customer have CUCM version 6.1.1 and need to use UC visualization environment (UC o UCS), CUCM v6.1LicensesTotal = 300 DLUUsed = 298 DLU90 Phones (Model 7911 and 7941)Regards,AM

 I have a client that would like to know if the HCS UCM is compatible with a Nortel Opt 61 and Opt 81 via a sip trunk or another solution  where the dial plan is able to communicate to each other.

I am running CME version 8.6 When my customer is trying to dial a long distance number, lets say for this example the number is 915556667777, it randomly selects dial-peer 130 or 150. When it matches 130 it prefixes 727 and the call then is routed to...