Could someone assist with a query to show how many calls an analyst handled each day (after defining a report period)? My company is trying to determine which analyst took the maximum number of calls (and when) over the course of a year. Thanks!
Hi, I have a very basic lab setup for media forking to our apps from a CUBE. CUCM with phones and CUBE as gateway with route pattern set to cube for another set of phones connected to a CME. Route patterns and media forking is working, but it is no...
Head up about today's podcast series by Cisco Champions as technologists. Today, at 12pm PT, we’ll talk about Collaboration System Release 11 with Cisco Technical Marketing Engineer Dan Keller.Here's how to access:#CIscoChampion Radio episodes are he...
Dear All,We are planning to migrate our old MCS CUCM 7.1.5 to new UCS 10.5,For this i am expecting clarifications on below points, Can you please provide suitable answers,1. Do we need to have existing smart net support for MCS server and Licenses?2....
Hi,We have order for Cisco BE6H-M4-K9 NFR (High density server) for our experience center but not with the license its just a server.With two numbers of DX80/SX20/SX10 and we have on premises other endpoints like, polycom HDX 7000/Sony and LifeSize v...
Hi, all.I have some questions about integration CUPS I&M with third party products.We know that CUPS I&M can be integration with MS Lync. And my question is what else third party product can be integration with CUPS I&M? especially in China. And is ...
Hi,We are running CUCM 7.1.3.10000-11 for a few months now and recently we encountered problems on our subscriber server.Login to the web page https://x.x.x.x/ccmadmin cannot be displayed. Communication between publisher and subscriber is also unavai...
I setup InformaCast 8.3 Basic Paging with CallManager 9.1 using SIP 7965 phones. The 7965s are in a Recipient Group with a DialCast number setup for that Recipient Group;When I dial the CTI Route Point I hear;Welcome to the Singlewire Informacast S...
After updating Platform and security passwords on my UCCX Pub and Sub now on the Sub only I get this error when trying to update an application. There was an error while interacting with the Database. Tried rebooting still getting error.
Hi there,When I'm running reports on Version 8.5 {1.10}, the data returned is for 6am-6pmHow can I configure my settings to enable 24/7 data to be returned?Appreciate your assistance!thanksShelley
Hi Team,CUCM 8.5 MCS appliance 7825currently experiencing issues logging into the call manager, we are receiving security certificate errors on all browsers attached below Trying with all browsers(IE, Chrome/Mozilla)Tomcat restarted but no work; Che...
Hello freinds, I have a question here, hoping someone can give me a help. A Cisco IP Phone is registering in the CUCM successfully, if it is in the office where deploys firewall controll, the phone can't communicate with other phones out of its netwo...
