I have a DX70 and DX80 I'd like to use as end point for contact center express agents. How would an agent log in, can these units run IP Phone Services?
End customer CUCM 9.1.2.11900-12. A subscriber is generating cert expiration alerts for a CAPF-alphanumeric.pem file.I checked the target subscriber CAPF.pem and associated CM-trust and CAPF-alphanumeric pem files and they have a different serial num...
I have a customer who wants to get rid of his CUMA server, but he's not really sure what, if anything, that it's doing right now. My problem is that I'm having trouble accessing the server to gather any of this information for him.I'm able to get to...
I've noticed the cpu for our callmanager is above 90% constantly. Checking the cpu usage revealed that ccmbase user is the culprit. admin:show process load cpu 10:20:00 up 300 days, 12:32, 1 user, load average: 2.14, 2.69, 2.39128 processes: 127 s...
Hi GuysI’ve got a customer who has a business model that includes 4 separate companies. They are the IT provider for the other 3. So they want to use the BE6K in a multi-tenant fashion specifically for Jabber. They want to configure 4 separate domain...
Dear all,I'm writing voicexml application on Cisco voice gateway but always get error with 'foreach' loop. Ignore unknown element <foreach>I think that 'foreach' is not working so I tried to debug with simple code as below and still got the same erro...
Hello all Scenario - Cisco Unity Publisher on UCS1 working and accessibleCisco Unity Subscriber1 on UCS1 working and accessible.Cisco Unity Subscriber2 on UCS2 has become unavailable - its ping-able, the portal its available and I can access OS admi...
Hi Everyone, in my project I have two voice gateways (one is connect to SIP line and already configured with CUCM, and another Voice gateway connect to alnalog lines from SP and I need to make it as standby (hot-standby) if VG of SIP go down the VG o...
Is it possible to to dial +E.164 numbers with the IPMA assistant console?I have a +E.164 enabled CUCM 10.5 and can dial +E.164 numbers with all devices and applications, but not with IPMA assistant console. IPMA Assistant Console version is 6.5 Best ...
Hi everything, I am running a Unity connection 8 with unified messaging. The email system will be migrated to Office 365 from Exchange. From Unity connection, it looks it supports multiple email systems. Let's say , user A, could use email system ...
A simlpy question. In call manager express, an agent is able to logout from only one ephone hunt Group? For example.An agent is member of three Group. The agent can select to login into two of three Group? I read that exist a softkey HLog? Is possibl...
I know both support IVR solution in a contact center,but what is the actual difference between them.what are the thing should i consider before i choose CVP or UCCX IVR?
Hello,We have two 8.x clusters (CUCM/CUC/UCCX) which are going to be consolidated and upgraded to v10.5. Is there a way to merge the configurations? Is it possible to use PCD for such a task?
Dear Experts, I appreciate your insight with regards to my previous posting. I have configured the call management system but I still get a message indicating ''Configuring Unified CM List'' and alternating message ''defaulting to tftp server'' on t...
