Unified Communications Infrastructure

We will so be looking to upgrade our CUCM v7.1(5) environment to the 8.x or 9.x platform and will, by unwanted necessity, have to upgrade our Attendant Console use from the built in/free option to a paid for and extra hardware option.In reviewing the...

Hi, I need help to setup my SPA942, please?My boss just got 4 stations and I need to give each station a number that we can call to talk and also to transfer calls to that station. Also I need to see on my station if the station I whant to transfer t...

Hello,When installing CUPC version 8.5.5 to latest 8.6.3 , a service is installed as "Cisco HVD Agent".The performance analyzer has shown that this service takes an awful amount of time to start : 34 seconds as you can see in attachment. What is the ...

Hi,We have newly installed CUCM 8.6 in Virtual machine. After installed can view ccm admin page, But unable to login using username, password which created while installation. Is there any default username, password or password reset procedure or is ...

Cisco Unity Express is a on-premise voicemail and auto attendant system for small-medium businesses. It is compatible with both CUCM and CUCME.In version 8.6, we introduced message synchronization with -- Cisco Unity Connection- Microsoft Exchange 20...

We currently have CUCM 6.X in a cluster setup and wants to migrate to 8.X on new servers.What is the correct procedure for migration?  The instruction I found so far seem to indicate upgrade using the same server.Really appreiciated if someone can po...

Hello,Is anyone aware of compatability issues with using IE to schedule MPX meetings? I've had a couple of users try to schedule a meeting but when they click on the "Schedule" button it just brings them back to the scheduling page and the meeting is...

I just joined a company with Cisco IP Phones and while I've been in IT for 20+ years, I've never supported a phone system before (I'm a data network person).  I have 3 basic questions that I thought would be quicker for me to get answered here rather...

           Please I need your help,What hardware is required to activate application like Cisco Unity® Connection ?Thank you       

Hy guys out there!i have got a strange Problem!We are running CUCM 5.1(2.3127) and Netwise Attendant.in a remote branch we translate a call to a CTI Route Point, which is registered on the cucm. The call in that moment ist drop from the Voice GW. Whe...

Hi to all,Do you know if there is a step by step guide about how to configure an Auto Attendat with Unity Connection v9.0 that also contains some details about how to create the script and also the script editor that has to be used.Thanks in advance ...

I have initiated logical discovery and set CUCM server as the starting point.At the beginnig of discovery it appeared as on of the discovered devices with state Accesible.The discovery process took a couple of hours, and now I see it as Undiscoverabl...