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We have a new script that we're trying to implement. PSNT caller calls 800 number routed to our CM ingress gateway -> Gatekeeper trunk -> Gatekeeper -> IPCC Enterprise w/CVP. Caller hit's option #1 then #3 which routes the call back out the Gatekee...

I am using Call Manager 6.0. i have created some auth codes. but these auth codes are users based is there any way to restrict autcodes with extension. Just like my extension is 2001 and my auth code is 12345. so if somebody wants to use my auth from...

Folks,when I try to add a trigger to my application I get this error* Failed to create the CTI Route Point and corresponding Line on Unified CM.what's wrong ?

HiIs there any hardening guide for Windows 2003 on UCCX 7.0.Thanks

Hi, I have imported a contact list that has two different phone numbers for a contact, how is the proper way to use the skip-next action for the system to use the second number to try to reach the contact after calling the first number and realizing ...

On main script they want to dial by ext at any time and dial ext 5 to drop to diretory handler to dial by name. Is this possible?

hi i have a unique requirement where my customer wants the agent statistics to be displayed for the CAD supervisors but not for the CAD Agents. i am using IPCC 7.2 with CAD and CSD is there a way we can achieve this.

With IPPCx 7.x in HA mode, can QM be used on the same servers as the IPPCx software or is a seperate server always required?

here is the error log I am receiving in c:\Program Files\Microsoft SQLServer\MSSQL$CRSSQL\LOG2007-08-22 14:29:00.08 spid60 Error: 450000, Severity: 15, State: 12007-08-22 14:29:00.08 spid60 WRN craCheckLastActions :Publication(cra_hist_pub) doe...

We are in the process of upgrading from Enhanced version to Premium version of IPCC 4.1x and we also want to upgrade our DB from MSDE to full version of MS SQL. is MS SQL 2005 compatibale or can we only upgrade to SQL 2000? Let me know, thanks.

Hello Forum,Is through ICM setup the only way to add a new PIM (CallManager)? Because I don't see how I can do it in Configuration Manager. Thanks.