When we run the Agent NOt Ready Reason Code Summary Report, Deleted Agents show in report as Reason Code 32760 which is agent logged in. Does anyone know how these agent are showing up or how to remove them?
I have a requirement to pull statistics that show how many time callers are choosing option 1 in the script. I am thinking that its some kind of reporting step but cannot find one. Any help would be appreciated.
Hi at the moment we are on CCX 4.5 enhanced. We are looking at if there is a way of accessing the agent state table to get the current agents ready at any one time. We are not adverse to upgrading to a later version or the premium addition. Some one ...
Hi,I normally try to do my best to solve this problems by myself. But right now I'm out of ideas abut it.I'm using a HTTP Trigger to get information for placing outbound calls to other phones, then I need to play different prompts to the called party...
Hi!I have a cluster of two UCCX servers. I want to get data from RtCSQsSummary table and publish it in web. And I have noticed that RtCSQsSummary table is always empty on one of the servers meanwhile on the second server it is filled with data.Does i...
Dear AllI am facing problem on adding company logo at Cisco Email Manager 5.0 Signature. I can not add any JPG, GIF file at my signature.What could be the solution? BR//Sultan Al Arif
I'm trying to send a call to our legacy PBX. The PBX is not hooked into IPCC, so I am trying to send the call back to the Gateway so it can route down the appropriate path. I used a label with the appropriate extension; however, when the Gateway pick...
we are using IPCCE 7.1 with CVP 3.1 H323,we are facing an issue with play digit for arabic numbers, for example for playing '123' it says 'one hundred and twenty three' but in arabic language it should says ' hundred and twenty three' without 'one' i...
hello, i have a problem, internal users can user menu, but external users cant use it, the script do not accept digits they input, can any one help me?thanl you
HI AllI am having some trouble working out how i would reterive data from a database. I'm basically trying to send an account number to a DB and get it to return some fields which i can display in CAD. What is the easiest was to do this? Using ICM or...
Hi,My call flow is agent getting the call through ICM and he is transferring the call to CVP application with the agent id information. Is this possible in UCCE environment? If possible, plz do let me know the procedure. Thanks in advance.RegardsSure...
I need to have 3 languages installed on a UCCX server. The system populates a default language (US English in this case) at installation. I need to add support for both Spanish and French. I'm looking for information on how to create these within ...
I have purchased UCCX 7.0 and plan on ousing Agent E-mail. One question I have which is not clear in any of the Cisco docs I have read is what, if any, real-time and historical reporting comes relative to Agent E-mail. I need to be able to have histo...
