Contact Center

the following error is displayed when I try to installed supervisor desktop for CCX5 premium."A conflict has been detected with the application. See product documentation for a listing of valid configuration"What it could be the problem???I have alr...

Dear all,Our agents want to login to ICM system by IP phone not by CTI OS desktop and its instrument.Are the any way to do it through the service button on IP phone 7941G?Thank you,Thanh

Hi all,I was hoping someone can help me with an issue I have with writing and reading to and from a XML document. I have racked my brains and cant get it working.Essentially, I have a script which takes in user input for a pin. Once it does that, it ...

HiCan we use UCCX 5 Scripts on UCCX 7?Thanks

Does anyone know the steps for setting up an email alert in a script? I want to send an email from a script to the Engineers when a caller get to the "System Trouble" step in the script.

I have UCCX 5.0.2.When off duty,caller can live a record.UCCX can record the message to local disc,however it can't record to a mapping disc.I use the command "G: \\IP\ciscorec "pass" /user:account" to mapping a disc. When testing the record,I hear ...

Thank you for any comment.

MonitoringCM 7.0/Unity 7.0 CCX 7.0I have a customer who was requested to be able to do a monitor with a 7921 wireless phone. He wants to be able to walk around and use a feature code to monitor his agents that are using the Cisco agent desktop. On...

Can a supervisor monitor calls that agents make outside the queue or to each other? I have an installation where this is failing and the sup can only monitor calls that have come directly from the queue.

Hi,My customer wants to monitor CCM6.0 & IPIVR5.0 in terms of the CPU,HDD space and services,any error messages. Is it possible to monitor this using a non-Cisco based monitoring software.What is the configuration to be done on the CCM server and IPI...

Using the UCCX script, can we invoke conference?If anyone has tested this, kindly provide your inputs.Thanks.

Can I install sql2k after the server is up? Do I need to purchase it seperatly? Is there a install pdf for installing high availability?