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Hi Forum,I have a CUCM in Version 6.1(1) and would like to upgrade my IPCC Express to the Version 5.0(2). In the compatibility matrix the 5.0(1) is not compatible with CUCM 6.1.Can anybody help me where I can get the upgrade or is it not yet released...

We have a problem with a customer using Internet Script Editor. He needs to use it non encrypted, so when he modifies the connection info to port 80 and removes the tick from "encrypted communication" it work but then the next time he connects the co...

hkonings by Beginner
  • 1 replies
  • 0 Helpful votes

I have a queue that runs from 8:30AM to 7:00PM on Fridays. In the script, is there a way to modify this, so that, if a customer calls into this group after 7pm the call is redirected to another 800# ?

rgomez by Beginner
  • 4 replies
  • 0 Helpful votes

Hi, we have an ipcc ( CCM 4.1.3,CRA-IVR 3.5.2,ICM 6.0 agents work with CTIOS ) Problem is that every one two seconds some cti port are missed by the system. Trace on ccm - ConnectionManager - wait_AuDisconnectRequest:NO ENTRY FOUND IN TABLE ( for cti...

Hi all,what I want to achieve is a "click to dial" functionality out of Lotus Sametime. We have the CISCO Unified Communication server in version 4.2(3)SR3 in place as well as a Sametime server version 7.5.Now, I found a software at the CISCO website...

bolz_icw_ by Beginner
  • 2 replies
  • 0 Helpful votes

Good morning.Can anyone point me in the right direction with regards to configuring the "auto archive" function within CEM.Right now, when our agents reply to a message, the original email is archived, and as a result it can no longer be searched fro...

Hi, I've set up a Call Redirect to enable callers to leave a general message for Help Desk but the callers hear general Unity greeting. How can do I point callers of Trigger to Triggers VM?CCX5,CCM5.1CheersRich

richb1971 by Enthusiast
  • 3 replies
  • 0 Helpful votes

Im having some issues getting some direct answers and was wondering if anyone could provide some examples of a setup for GK / GW / CVP scenarion. The run of the GK would be an enormous help.

Working with scripting for the first time. I have the auto-attendant script properly functioning. Where are the scripts stored? The variable says the welcome prompt is in SP[AA\AAWelcome.wav] but when I log into IPCC X box I do not see that fold...

Hi, I am not familiar with IVR. Could you let me know followings?My customer is interested in IVR. He is a IT department employee and place the IVR server in central office and share it for some local office.He would like to let local office employee...

Hi All,I'm facing a scripting problem on ICM 7 which someone else might already found a solution before.I need to create a script that collects various inputs from the caller with microapps, performs a DB lookup, changes the call type based on the pr...

adancso by Beginner
  • 4 replies
  • 0 Helpful votes