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Hi Forum,I have a CUCM in Version 6.1(1) and would like to upgrade my IPCC Express to the Version 5.0(2). In the compatibility matrix the 5.0(1) is not compatible with CUCM 6.1.Can anybody help me where I can get the upgrade or is it not yet released...

Hello,I need to setup a script to use multiple CSQ, because i have 3 CSQ (Hotlines), any one have an idea??Find in the attachement the scenario and my current script with forward but don't work with multiple CSQ.Thank you in advance.

In our current Aspect ACD environment customers have an option to leave a Voicemail in a Group VM box which would then be automatically delivered to a pool of agents when they are not busy with incoming calls. The voicemail is actually delivered just...

Hi, we have an ipcc ( CCM 4.1.3,CRA-IVR 3.5.2,ICM 6.0 agents work with CTIOS ) Problem is that every one two seconds some cti port are missed by the system. Trace on ccm - ConnectionManager - wait_AuDisconnectRequest:NO ENTRY FOUND IN TABLE ( for cti...

Hi all,what I want to achieve is a "click to dial" functionality out of Lotus Sametime. We have the CISCO Unified Communication server in version 4.2(3)SR3 in place as well as a Sametime server version 7.5.Now, I found a software at the CISCO website...

Good morning.Can anyone point me in the right direction with regards to configuring the "auto archive" function within CEM.Right now, when our agents reply to a message, the original email is archived, and as a result it can no longer be searched fro...

Hi, I've set up a Call Redirect to enable callers to leave a general message for Help Desk but the callers hear general Unity greeting. How can do I point callers of Trigger to Triggers VM?CCX5,CCM5.1CheersRich

Im having some issues getting some direct answers and was wondering if anyone could provide some examples of a setup for GK / GW / CVP scenarion. The run of the GK would be an enormous help.

Hi, I am not familiar with IVR. Could you let me know followings?My customer is interested in IVR. He is a IT department employee and place the IVR server in central office and share it for some local office.He would like to let local office employee...

Hi All,I'm facing a scripting problem on ICM 7 which someone else might already found a solution before.I need to create a script that collects various inputs from the caller with microapps, performs a DB lookup, changes the call type based on the pr...

Does anyone what is the product description for Look-ahead queuing in IPCC ?