There isn't explanation about how to get this software at their Datasheets, there is even part numbers, licences info, etc...at Cisco.comPeople who are interested in cannot find those. Is it downloadable?TNX
Hi,One of our customers is going to add three new CallManagers to the current three callmanager cluster. I have three IPIVRs, version 4.5.The customer is going to change the CTI Manager services to the new three CallManagers.How can I change the CTI ...
Dear Pros, Have you ever encountered this issue on the Supervisor Desktop tool? When we open the team skill stats report to see the calls in queue and agents logged in etc in the Oldest in queue it shows 6[00:00:00] all the time. When a calls shows u...
Hi,there,I got an error when I accessed VOIP Monitor from Desktop Admin in CRA 5. This is a new install and I used CCM6. When I accessed VOIP Monitor, I got an error saying "Error reading data from Directory services. Please try again...". However in...
Hi. We use ipcc 6.0 and where are script that handle calls, call vru scripts and redirect call to skillgroup. Where are NetQTime field in HDS, does any body now from what time this parametr calculated -- from start of call or from queue call to skill...
when i try to backup the cisco call manager the backup process stops at a stage when it is copying the .TAR to archieve and from there it never proceeds further from 0% and after a day when i checked the status I get the following screens which is in...
Hi,according to CVP 3.1 SRND survivability is not supported on a standalone scenario.Anyway, if CVP is down or unreachable,I should be able to get in touch with a predefined IP-Phone extension.Is it something we can do on Voice Gateway configuration?...
Hello,We are using IPCCE 7.1.x, CM 4.x and CAD 7.1.x. Our users wanted to see the skill group the call came in displayed in both their CAD desktop and on their IP phone.I have modified my scripts to put a 'skill group' description into call var6 and ...
IPCC-x 4.05(a)One of the call center managers wanted to know if the data collected (account number, request number, ani, etc) and sent to an agent in the Enterprise Data window could be sent to an extension that is not an agent? Can this be done?Tha...
Hi guys,we have a voice gateway where an E1 is connected.There's a "catch-all" dial peer usedto make direct inward dial.Now we have introduced CVP and we would like to link CVP service to a particularnumber: operator number.In this moment every call ...
Hello everyone,I have an SLA to respect with my contact center. I need to measure the time between the beginning of a phone call ringing on a agent's phone until the agent picks up the phone.So I need the ring delai for each call.Do you know how can ...
Can someone help with this. I am running IP-IVR 4.0(4). I have created an http trigger to call a CRS script. If I am reactive debugging script, it works fine, but if I call the http trigger while I'm not debugging, the script doesn't appear to do any...
