Contact Center

I have a situation where I am going to have a "war room" for a conversion. We are going to have shifts of people on the phones to handle any questions. Each user has particular skill levels for different skills. The problem I am faced with is that ...

Unable to login into to agent desktop. It's Fresh installation.IPCC express 3.5(3) with AD integration.When i try to login into the agent desktop, I get the following error message"unable to connect to directory services"But from the desktop adminis...

Hi!I've been searching the contact center forum for 2 days now, trying to find a hint on how to do this: I have one of those icd.aef scripts, which is working fine for what my customer wants. The problem I am having is that their agents (3 of them) d...

While the call is in the CTI port waiting to be assigned to an agent, the caller receive as ringback tone something similar to a busy tone but slower. What I have to change to have the normal ringback tone?Thanks

I have a request from a customer running CRS 3.1.3 that they be able to run a custom report as to steps and prompts through the IVR. For instance the want to see how far the call goes through the IVR before they opt to zero out to a queue and or hang...

Dear All,It is likely that IPCC Config, Application and Script are stored in IPT Directory and Repository (which is located at Callmanager server)What will happen if I reinstall the Callmanager server?Can I restore the config, application and script ...

Is there a way to increase the ring duration when IPCC pass the call to an agent?I tried increasing the setting on the callmanager side (V4.0.2) but it didn't help so I'm guessing there might be a setting on the IPCC side.Thanks

Hi I have trying to implement CRS 3.5 with ICM 6.0 in Lab Scenario. The ICM subsystem is out of service. Error receiving data from VRULast API Error [10053]: An established connection was aborted by the software in your host machine.Forcing Mutex rel...

I have IPCC Express agent desktops that fail on login. After several attempts to login they are finally able to. I notice in the event viewer of Call Manager that the Active Server Pages service keeps starting and stopping. Could this be part of my p...

GreetingsWhen looking at the IPCC Express (3.5) historical report for IVR Application Performance Analysis, the report first line has a -1/no field name and a count in the different columns. The FAQ shows that this represents calls rejected - possib...

Hi,We have IPCC Express CRS 3.5(2)SR1.I am trying to upgrade the agent license through license update utility.When I select the new license file,I am getting below mentioned error-Fatal ErrorCannot communicate with machnm1.exeCannot copy more than on...

Hi All,Our Company is using IPCC Express 3.5(3) with Call Manager 4.1(3)sr1. Today, we couldn't login to Admin page (i.e. http://IPCC-SRV/appadmin). We found that the service "Cisco CRA Engine" failed to start. And We found that there were error alar...

Hello,I have installed Cisco IP IVR 3.5.2 sr1 on my CallManager 4.1 sr2 server. It is a co-resident server.When I want to configure Directory Information from the page "http://CallManager_IP_Address/AppAdmin/", I have the error : "LDAP Configuration ...

Hi, We have a AD with child domains where all of the users exist. We have been able to successfully get CM to search againt the root and see all the users in the child domains. When setting up the directory in IPCC Express, I configure it exactly...