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We have a customer whose business was originally set up with CAD and a dedicated Line on a 7960 for receiving ACD calls. As they have gone forward the business will be changing to IP Phone Agent for Login/Log out as this does not tie an agent to a PC...

Hi,I am using GD Micro Application where by user is expected to enter 10 digits. The config parameters are 10,10 i.e. min entry is 10 and max entry is 10 (rest all are default).When I enter exactly 10 digits the call goes through where as if I enter ...

Folks, We have recently installed IPCC express in our company. Our agents want a personal line in addition to the agent line. So we had 2 seprate lines. The problem we are having is that when the agent is on the personal line the agent state goes fro...

Hi. I have a question. I need agents to be in more than one queue at the same time and just using the Circular Selection Algorithm. The problem that I'm having is that an agent can only be in one Resource Group Queue where it can use circular algorit...

Hi. I've upgraded my ICM from 5.0 to 6.0.The Blended Agent is not working anymore (campaign manager, BAimport and dialer processes fail the socket connection).Did anyone have a similar problem? And how did He/She correct it?Thanks!

In a IPCC environment with ICM 6, CCM 3.3, E-Mail Manager 5 we have developed some script that can be started calling a number in the IP phone (all is configured, CTI Route Point, Call type...).There is a way in some manner to call a ICM script witho...

I'm looking for a quick and easy way to add new agents in ICM v 6.0 In V 4.6.2 I used the bulk agent insert in Configuration Manager but in 6.0 the fields available for import don't match the fields necessary for import. For example, "Agent Name" i...

New Install using ICM V6.0 with the Avaya IP Phone Agent Switch is ACM 2.1CTIOS agent logs in, and is logged off for NO reason after varying amounts of time, 20 seconds up to 10 minutes and anything in between, Logs do not help. Anyone have any idea...

We are expirementing with a project that would allow our customers to check account balances and pay outstanding account balances over the phone. We can get all the credit / debit card information through prompts, but cannot write to a merchant gatew...

hello.we bought cra 3.0 NFR from cisco.but,do not pak in cra cd and sleeve.i only find sleeve on the CD,but it is not pak.below url,but i put in number , it does not apply.https://tools.cisco.com/SWIFT/Licensing/RegistrationServlet thanks

http://www.cisco.com/application/pdf/en/us/guest/netsol/ns87/c649/ccmigration_09186a00801c732b.pdfchapter 6 says "RSPAN is not supported on a Cisco 2900 or 3500 switch". I assume this 3500 is not 3550-24 inline power switch. Because I know RSPAN work...

The RM-CM subsystem on a CRS box shows initializing all the time.As a consequence it's not possible to configure any agents / queues / resources etc...I've found a Tac case relating to this issue and yes both the cm.aef and rm.aef are both in place, ...