Hello all,Does anybody know if using HTTP proxy on the Agent´s browser to access Finesse is supported?Tried looking at the documentation but can´t find anything.Has anyone tried it before? Finesse 11.6
Hi Community! I am installing a QM solution, of which I have a doubt, since in the installation guide it mentions the installation of a file Zeranoe FFmpeg.exe from http://ffmpeg.zeranoe.com/builds/https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_c...
Hello:Please, I have one doubt related with registration on Mediasense. How is the registration of each call on Mediasense, at the beginning of the call or at the end of the call? thanks a lot
Currently running AQM version 11.5.1.648. We are using the call recording feature and it works without issue. My question is regarding screen recording, which we have never implemented. We have an admin account configured for Remote Control Gateway...
I have been facing the issue When I download the script from the rest api.
I am doing this "http://uccx-server/adminapi/script/download/mum.aef" and I have been getting this response from the server.
<apiErrors>
<apiError>
<errorData>ServerError...
hellothe issue is :customer calls to contact center, the uccx script enqueued the call to the CSQ, the customer disconnects the call, the call is transferred to the agent, and ringing for 3-4 sec.in the Uccx engine logs I can see the disconnected eve...
Before upgrading to CUCM/IMP 12.5SU, I had UCCX 12.0.1 Desktop Chat configured and working without Managed File transfer enabled or configured. After SU3 upgrade Desktop Chat now doesn't work. I'm assuming because I do not have MFT configured. We h...
I am confused about RONA. I am looking at Precision Queue Interval report that I run at the end of the day to get daily totals. One queue has 110 calls offered, 34 RONA, 76 Handled, and 0 abandoned. Are RONA calls considered handled calls? Are t...
Hello, Outbound Dialer UCCE Ver10.5In preview mode, is it the dialer application making the outbound call to the GW or is it the agents phone via CUCM that is initiating the call?
We did an engine reset a few days ago and now managers are saying all agents competence levels have been reset to the queue default. Is this common behavior? I've never seen this happen before. UCCX 12.5System version: 12.5.1.10000-31
I have UCCX 8.5.1.11002-22 deployed with UCM 8.5.1.13900-5.This is a new installation. The site is experiencing a high number of Rejected calls. I getting a mixture of two errors:ABLISHED]->HELD; nested exception is: com.cisco.jtapi.PlatformExceptio...
If I change the Wallboards password under Password Management, do I need to change it anywhere else?Does this impact Finesse, CUIC or Real Time Reporting?We are looking to add a third party reporting tool which needs this password but we do not have ...
How do I apply UCCX upgrade licenses? Is it similar LIC file as when i spin up new server or is there something special I trade in old ones and then get new LIC file? This is for UCCX 11.6
I have a specific set of business hours which is not updating. Looking through the documentation I'm not finding what service controls this. Anyone done any troubleshooting on this? david
Dear Team,We have a call center setup where the callers will be calling a support number and choose options (like 1 for sales, 2 for technical support, etc.). The callers will be connected to the agents. And the agent may do a blind transfer call to ...
