I'm looking for a UCCX script that will record and combine several different prompts into 1 wav file. The wav file will then be emailed. It would be an automated voice verification system that the customer uses to acknowledge the completion of the ...
Hi,
I'm aware of the 8000 row limit and wanted to understand in details the workaround, I'm also aware of different approaches given a "case study" which are basically about making a bunch of reports and scheduling them.
1. if I got database access...
Hello friends,
Am not a developer, am network admin who admins the call center of my company.
recently I had to add public vacations in the script.aef file, which by time became a headache to modify this script to contain the new mo...
I have eGain integrated with UCCE and UCCE does the routing. Iam facing problem with Email, that is emails are send to UCCE queue properly and it is routing to eGain exception queue after 4 hours when no agents available. I have set the wait time on ...
Hey all,
We're looking for a solution for our agents who will be using CCX 11.6 and UC + CM 11.5. What they're trying to do is as they make a call, if the voicemail picks up, they'd like to pick one of let's say 3-5 pre-recorded messages to be deli...
I've had success passing the caller ID and can populate that into "callbackNumber" and "callbackNumberEntered" variables. What I want to do is have the combined prompt of "pYouEntered", "pCallbackNumber" and "pConfirmation" read out the callerID of...
Hello,
anyone knows how i can access to the calling number (not cti port number) in a custom tab in cisco jabber? i'm using the OnTelephonyConversationStateChanged function in a custom tab to get call information like described in this documentatio...
Hi,
Is there any API available to create UCCE ICM script via an API?
use case:
IVR call flow being developed in CVP and deployed in CVP Server.
In Cisco, ICM side a new ICM script being created with necessary data assigned for call routing.
Is ther...
Hi Experts,I am facing in cuic setup that the scheduled reportes are not functioning on scheduled time. It was working for last 2 months and it suddenly stop working from day before yesterday. i have reset the schedule and didnt get any scheduled rep...
Hello,
I am looking for a way how to mark short calls in UCCX as handled. Let's say if a call was abandoned within 5 seconds after hitting a queue such call should be marked as handled.
Some examples:
A call was assigned to an agent but dropped after...
Hi Guys I am looking to setup a UCCX script similar to the popular holiday check script. (Maybe not even required) I am comfortable with specific dates using .xml files with the holidaycheck script However, what I am trying to achieve is to specify a...
We are running: Version 11.6(1) Build 11.6.1.10000.51
Essentially I want to be able to see how many calls my group has taken per month/Day/ hour. To find out when our busy times are?
The closer I can get to how many calls per day and then hour I...
I'm very much a novice but I'm looking for some help with an outbound UCCX script. I'm currently importing contacts into UCCX for a progressive outbound campaign. It's been working fine until now we are trying to import contacts that have extensions ...
