Guys I am using IBM Data Studio to try to add my own custom function the db_cra. I have access to the database I can see all the stored procedures and functions. When I say new function it brings up a window I paste my function in and it shows n...
Forum Posts
Resolved! The first agent doesn't get calls
We have a problem that seems odd. The first agent of a day doesn't get calls until any other agents are there. After that, the first agent get calls. We're using UCCX 11.6.1ES1. Example... Agent1 logged in at 4:03 PM and is directly ready. Caller...
What is the difference between ICM and IPCC Enterprise ?. This is slightly confusing for me because sometimes ICM is mentioned as part of IPCC product suite. I also saw somewhere that ICM is generally used with TDM PBX/ACD, where as IPCC is generally...
Hi all, I was hoping that UCCX 11.6.2 was going to solve the issue with static Report Headers, but from my tests this has not happened. (Note to Cisco: please change all report headers to follow the dynamic filters when possible) For example the inbo...
Hi Team, Hope all are doing great, We need information and configuration details on call recording solution from call Ringing to call disconnection in contact center environment. We are using third party recording system for all call recording bu...
Hi, I tired to use some java stuff. But Java - Create Java Object is not pressent in the editor. Only Create Remote Java Object is shown. CCX 11.6 (1.00) Editor on WIN10 I tried: - run as admin - local / connected login Thanks Marcus
Iam trying to configure an Agent with both voice and chat with precision queue. Can you advise what is the way i can manage the privilege. For example, when there is both Chat and Voice interaction waiting oin the queue, i want the voice calls to b...
1 CALLER DIALS A TFN, FOR EXAMPLE 8009999999 2 CALL GOES TO CALL FLOW AND ENDS UP WITH AGENT A 3 AGENT A CONFERENCES THE CALL TO 123123123 ( ICM Script Dialed Number) 4 123123123 Script runs AND THEN AGENT B ANSWERS 5 AGENT A COMPLETES THE CONFERENC...
Client need temporary breaking the UCCX v9 cluster HA to finish the DRS backup, and re-associate HA again, as need getting the database DRS backup first before rebooting the UCCX cluster servers. what is the better process without re-installing the u...
Has anyone ever built a script in UCCX to handle a post call customer satisfaction survey where the user would hear a question and then press 1 for yes, 2 for no, or weigh the service on a scale from 1 - 5? I am sure something like this is very feas...
I am running UCCX 10.6. There are a number of scripts that I am able to edit by going to the Script Management page and clicking on the icon beside the script name on this page. It then opens the Cisco Unified CCX Editor. However one my application...
Hi all, we have UCCX10.6 and are migrating to finesse. Agents complain that it is hard to see the own status. My idea is to show the status of the logged in agent in a CUIC live data report, with a bold green bar for ready, with a bold red bar fo...
Hello, We found that someone has deleted Team from ICM 11.6, is it possible to track which user deleted the team ? Best regards, Vinod
I'm looking for a UCCX script that will record and combine several different prompts into 1 wav file. The wav file will then be emailed. It would be an automated voice verification system that the customer uses to acknowledge the completion of the ...
Resolved! 8000 row limit CUIC
Hi, I'm aware of the 8000 row limit and wanted to understand in details the workaround, I'm also aware of different approaches given a "case study" which are basically about making a bunch of reports and scheduling them. 1. if I got database access...
