Hi Experts, I am trying to capture some data from VXML in ICM peripheral variables. Below data are passed from External VXML[1] {Data.Session.test1};{Data.Session.test2};{Data.Session.test3};{Data.Session.test4} In ICM I want to capture the fir...
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Hi Everyone, I have the following error message QMAD2003 SyncServer error: SyncFailure: Sync Failed: com.calabrio.sync.engine.DataSyncException: java.sql.SQLException: Cannot insert the value NULL into column "teamFK", table "SQMDB.dbo.AgentTeam";c...
We got below mentioned error in CVP Call Server logs for our calls. Due to this calls are not routed to agents. Apart from our call flow, I need to know what is the cause and solution of this error. Aborting XFER and disconnecting the caller code 488...
Hello, I have a customer who have mandated us to build a Contacter Center CSQ and scripts with 2 levels of CSQs. The agents "in" the primary queue are supposed to answer all the calls and only when callers have been waiting too long in the first queu...
I deploy the pcce system in lab environment with some server: - 01 Rogger Server (exten 01 hard disk for Database). - 01 PG Server. - 01 AWDB Server (exten 01 hard disk for Database). - 01 CUCM Pub. - 01 CUIC Pub. - 01 Finesse Server. - 01 CVP Server...
Hi All, Same with Title, Can integrate other ASR system with UCCX except Nuance, OSR and SISR (default on UCCX). UCCX version 11.6.1.10000-51 Thank you
I am just curious of anyone knows if UCCX 9.02 will run on vmware ESXi 6.5. I am told it is not a supported configuration, but I do not have support on the UCCX at this time anyway. Our Call Manager version will run on 6.5. Due to an acquisition, ...
Guys I am using IBM Data Studio to try to add my own custom function the db_cra. I have access to the database I can see all the stored procedures and functions. When I say new function it brings up a window I paste my function in and it shows n...
Resolved! The first agent doesn't get calls
We have a problem that seems odd. The first agent of a day doesn't get calls until any other agents are there. After that, the first agent get calls. We're using UCCX 11.6.1ES1. Example... Agent1 logged in at 4:03 PM and is directly ready. Caller...
What is the difference between ICM and IPCC Enterprise ?. This is slightly confusing for me because sometimes ICM is mentioned as part of IPCC product suite. I also saw somewhere that ICM is generally used with TDM PBX/ACD, where as IPCC is generally...
Hi all, I was hoping that UCCX 11.6.2 was going to solve the issue with static Report Headers, but from my tests this has not happened. (Note to Cisco: please change all report headers to follow the dynamic filters when possible) For example the inbo...
Hi Team, Hope all are doing great, We need information and configuration details on call recording solution from call Ringing to call disconnection in contact center environment. We are using third party recording system for all call recording bu...
Hi, I tired to use some java stuff. But Java - Create Java Object is not pressent in the editor. Only Create Remote Java Object is shown. CCX 11.6 (1.00) Editor on WIN10 I tried: - run as admin - local / connected login Thanks Marcus
Iam trying to configure an Agent with both voice and chat with precision queue. Can you advise what is the way i can manage the privilege. For example, when there is both Chat and Voice interaction waiting oin the queue, i want the voice calls to b...
1 CALLER DIALS A TFN, FOR EXAMPLE 8009999999 2 CALL GOES TO CALL FLOW AND ENDS UP WITH AGENT A 3 AGENT A CONFERENCES THE CALL TO 123123123 ( ICM Script Dialed Number) 4 123123123 Script runs AND THEN AGENT B ANSWERS 5 AGENT A COMPLETES THE CONFERENC...
