I have a request from my call center to be notified when there is no one logged in to a particular skill for the queueing.
I already have the main queueing script checking and sends an email to the Management when no one is logged into a particular ...
We are using pseudo label in ICM script with target re-query to release the ASR/TTS port license. However this results in ringback tone being played to the caller while CVP fails the call and reconnects the caller back to IVR script.
is there a way...
I'm trying to standardize the configuration on all my ingress gateways and I've seen different configurations from different documentation.
I'm using the comprehensive call flow model and my ingress and vxml gateways are separate. I'm running CVP 10....
We run a daily report on Contact Center stats and recently we created new SkillGroups and I need to update the values of the SkillTargetID to get proper stats on calls answered.We are running Packaged CCE ver 9.0.
Here's the query we run against the...
I'm using the Cisco MediaSense API to subscribeToEvents.I use this URL: https://10.10.20.64:8440/ora/eventService/event/subscribeToEventsthis content type: application/jsonthis header: JSESSIONID: 23476F529F436D71E667AF97D91B0BFC (I got this from my ...
Hello,
CUCM/UCCX Version 11.5
I have setup a consult call transfer in CCX to ring a Hunt Group in CUCM. In doing this the caller id on the phone shows the IVR Port Number. Is there a way to show the Caller ID info instead of the IVR Port info?
T...
Is there a way to query in SQL against the hds to see who turned on/off Courtesy Callback? One of my customers says it gets turned on about once a week and wanted to know why. We have an admin script that overrides ( Global.userCC_XXX=0) it from bein...
Hi,
I am deploying a UCCX 11.5 solution and have the following requirement for one of the departments, but I can't see the best way of achieving what I need.
They have around 45 different DDI numbers for which they want to be able to individually as...
Hi Friends,
I have some concern about IP phones which shows as " Configuring IP' on display and I want to fix permanently. So can any help me fix this issue.
Thank you,
Arjun Kamble
Hi,
Would like to know, how to achieve the below scenario in Cisco environment.
1.We have 3rd party IVR, where it accepts incoming customer calls.
2.The IVR plays some prompts and sets the call details using CRI (Call Route Interface) via GED125 to I...
I've create a new application/script/queue in UCCX. During testing, I noticed the agent never goes into reserved or talking state - only from ready to not ready. The live data never shows a call being taken by the agent either.
Has anyone encounter...
Hi,
id like to know if it's possible in Agent Desktop (v. 10.6.1.2011) to call to an alternative phone from a customer in outbound preview dialer.
F.I. i got a customer contact with 2 or 3 phones loaded in a campaign.
This contact is presented to age...
