Contact Center

Resolved! Custom Gadget to put Agent back into Ready after Agents applies Wrap-Up Reason

I am trying to build a custom gadget to put Agent back into Ready after Agents applies Wrap-Up Reason to the call.It will be similar to CAD functionality.1. Once call ends, "Apply" button will activate2. Finesse will wait in Wrapping/After Call Work ...

Resolved! How to integrate Nuance ASR with CVP & from where we can download NGB?

Hi,I have no idea about integration of Nuance with CVP.Could somebody please share any guild lines/docs/blog to follow for integration of Nuance ASR, creating grammar files , using these with form element files etc?I have also tried to download Nuanc...

Resolved! UCCE comprehensive call flow failing

I want to learn UCCE and am in the process of setting a comprehensive call flow. Using CVP 11.5, ICM 11.5, VVB 11.5, vCUBE IOX XE 16.3.My goal is to simply play a prompt to the caller and end the call (later I will add logic to route to an agent but...

Resolved! CUIC Security 11.5 Folder Creation

Perhaps this is a silly question, but I am unable to create any sub directories under the Reports node. I get an error saying administrators and all users groups cannot create folders.I created sub groups to the all users and administrator but still...

REST element v11.5 usage

All,We have an application that needs to do 2 separate REST calls to 2 different sources.We have them individually working, but when combined, the second one fails with a 404.We are wondering if there are some timers or the timers in the REST element...

CVP9.0 : ClassNotFoundException - ClassLoader issue.

Hi,I have a problem with a custom CVP application while I execute it.A ClassNotFoundException is launched despite the fact that this class is present in a jar librairy in the directory :C:\Cisco\CVP\VXMLServer\applications\<ApplicationName>\java\util...

Resolved! Accessing incoming emails

Hello Everyone,I'm very new to the finesse framework and have only gone through a couple of the sample gadgets to understand them, with that being said I'm trying to find the answer to how emails are processed and whether or not the framework has acc...

Legacy TAPI app alongside Finesse

Hi All,I have a legacy TAPI app (JTAPI) that performs call control and works very well and offers all CTI functionality that I need, and this happens to work well on UCCX thanks to the CUCM and its CTI Manager with JTAPI, however I now want to expand...

Resolved! Meaning of Context Service data object limitation to 256 k

Hello,In the context Service documentation I came across provided limitation for each POD to 256kas stated in the below documenthttps://developer.cisco.com/dpslate/build/site/context-service/documents/context-service-sdk-guide/index.html#context-se…E...

Resolved! Archive chat in SocialMiner

Hi. How can I archive chat between operator and Customer. I know customer can make save chat, but how operator save converstaion.

CTI information for recording

Hello,A customer with our call recording solution has CUCM 11.x and UCCX 11.x. The customer would like to tag each call recording with agent ID. It will ease search by filtering "Agent ID".Which API is appropriate for this task? In UCCE, there is CT...

Inbound voice call as lowest priority

Hi Guys,I have a problem with integrated queue activities in PCCE/eGain integration system. We configure two MRD's - separately for Chat activities and Audio/Video activities. For routing we are using ICM script with standard Dialed Number (DN) and Q...

Call Studio 11 Debugger error

HiWe're trying to debug a project on Call Studio 11 but after the Tomcat starts and connect is pressed, it says disconnected and the debug never starts. The project we created to see the error is very simple with just an audio element and then hangup...

Not Ready Codes across multiple PGs/Finesse Servers

Hi,One of our customers is on UCCE platform with multiple PGs (and Finesse Servers). The customer has a single custom desktop instance connecting to multiple Finesse Servers via the API.As each of the Finesse Servers has its own not ready codes, the ...

Blog on Studio Debugger

Have added couple of Blog about the usage of Studio debugger, sharing it with the devnet.Working with CVP Call Studio DebuggerSet Breakpoints in Call Studio and Custom Code to Debug Apps

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Forum Posts

Resolved! Custom Gadget to put Agent back into Ready after Agents applies Wrap-Up Reason

Resolved! How to integrate Nuance ASR with CVP & from where we can download NGB?

Resolved! UCCE comprehensive call flow failing

Resolved! CUIC Security 11.5 Folder Creation

REST element v11.5 usage

CVP9.0 : ClassNotFoundException - ClassLoader issue.

Resolved! Accessing incoming emails

Legacy TAPI app alongside Finesse

Resolved! Meaning of Context Service data object limitation to 256 k

Resolved! Archive chat in SocialMiner

CTI information for recording

Inbound voice call as lowest priority

Call Studio 11 Debugger error

Not Ready Codes across multiple PGs/Finesse Servers

Blog on Studio Debugger

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UCCE CTI server sends FAILURE_CONF to OPEN_REQ

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UCCX integration with Remedy

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FinessecontainerServices.showDialog-Unable to pull selected value

Finesse styles CSS file finextcommonstyles.css

Show value of element CVP VXML

PCCE 12.6 user.microapp.ToExtVXML change Maximum Array Size

Packaged Contact Center Enterprise 12.6 Finesse out of service