Contact Center

HiI have been following the getting started guide to try and register with the context services. Followed all the steps as per the followinghttps://developer.cisco.com/site/context-service/discover/getting-started/I am having issues trying to run the...

The weirdest thing...I did a call studio project a few month ago and I wrote some needed custom elements, everything worked fine at the time.Now, I'm doing another call studio project and I'm trying to write a couple of custom elements and I can't se...

I'm trying to get queue events using the All Events service, basically to get calls in queue and time in queue for a real time display. I've set the flags for the queue events in my login. I tested my code against a lab UCCX setup and it works fine. ...

Hi,What's the best way for a gadget to determine whether it's configured at the Page level (i.e. like the Call Control Toolbar) or under a specific Tab. I'd like to make the gadget behave/appear differently between the two scenarios. Especially the r...

Hi, I use Finesse Cisco Finesse 11.5 API for my website, when I use xmpp to connect finesse, I can get the message of stanza from xmpp. But the problem is when I refresh the webpage, I have to connect again the xmpp, and then I will get twice the sam...

When using a CVP Call Studio application with the 'Record' or 'Record with confirm' I get a bad fetch error.This only occurs if I am using alaw and not ulaw.CVP version: CVP11.5(1) ES=8 Build=75I can confirm that if a convert all audio to ulaw and ch...

Are Finesse COP files cumulative? The Read me does not state they are, but I assume that they are.But is that assumption correct?e.g. if you install Finesse 11.5 COP3 does it contain the fixes that were in 11.5 COP2?Gerry

Hello, I use Finesse Cisco Finesse 11.5 RESTAPI for my website,  I want to know if a user is logged and  how to let the user log out automatically after the web page is closed for 30 minutes.Thank you very much.

Hi,I'm wanting to edit the Desktop Layout XML so that I have one gadget occupying about 30% of the left side of the page and have other gadgets occupying the remaining space on the right - possibly stacked vertically.I'm using the <columns><column>.....