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Dear,I'm trying to set up new variable on the agent layout, but after of configured on Administrator Finesse, was configured the router script calling the new layout, but don't show the new layout after the enter of call.I want a help to verify the t...

What we see today is the Java SDK is the only option available for third party integration. Is the Context services API available for integration today, if not then any plan to make this available?

Hi My customer needs a CVP VXML IVR PORTS REPORT. My customer needs to know what is its port utilization per time interval.Cisco Templates for CVP does not include any report like that.Are there any report like that?I hope you can help me.Regards.

Hi Team,We are trying to use the Webservice element in CVP and find that it is working fine in some cases and not working for other cases. We do not see any issue with the wsdl but CVP is throwing an error and is not even loading the wsdl. 

We have a custom java voice element that uses the CVP Foundation Classes Java API to code an inline speech grammar as follows:  VGrammar speechGrammar = VGrammar.getNew(pref);speechGrammar.setSpeechInline(new String[] {"red", "pink", "orange"}, new S...

We upgraded CUIC from version 10.5 to 11.0. After the upgrade we hit a bug (CSCvd22426), which renders the CUIC Server unusable when an underlying ANI Value List is executed, and the CUIC Server has to be rebooted to resolve the issue. Basically CUIC...

Hi i have setup Cisco UCCE 10.5 LAB. and CVP 10.5. Call back is setup fine, Call Back generated to customer, customer accept the call and when chose option to talk with Agent , hears the Rings and calls hangups. Can some share the reason for that. An...

how to setup SayItSmart in a voice custom element if SayItSmart constructor is deprecated?

Hi. I am using Cisco Finesse (11.5) and ECE. I have configured a Finesse Gadget which dynamic depending on a call variable that is passed via the ECE chat using the the Media dialog/queue (<mediaId>5000</mediaId>).I would like to further enrich the g...

Hi all,We have an in house CRM and planning to make use of email routing and assignment by UCCX-SocialMiner. Instead of displaying the email to the agents in the default Finesse email gadget, we are planning to display the email directly in our web b...