Buy or Renew
Buy or Renew
COMING SOON: Umbrella and Secure Access release notes are coming to Cisco Community. The community will be in read-only August 16 – 19. Learn more.

Contact Center

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation

Intro to Ansible

Good Documentation

The Great Selenelion


>> View previously featured conversations <<
Labels

Forum Posts

Start a conversation

Resolved! Webservice issue

I am attempting to connect to a webservice in Studio 10.5 using the standard Webservice element.  I have the wsdl loaded and the request and response configured.  The calls  exit out the error path and I can't determine if it's the wsdl itself or som...

VGrammar.setSpeechInline Issue

We have a custom java voice element that uses the CVP Foundation Classes Java API to code an inline speech grammar as follows:  VGrammar speechGrammar = VGrammar.getNew(pref);speechGrammar.setSpeechInline(new String[] {"red", "pink", "orange"}, new S...

CUIC ANI Query Value List Issue

We upgraded CUIC from version 10.5 to 11.0. After the upgrade we hit a bug (CSCvd22426), which renders the CUIC Server unusable when an underlying ANI Value List is executed, and the CUIC Server has to be rebooted to resolve the issue. Basically CUIC...

chake6000 by • Level 1
  • 477 Views
  • 1 replies
  • 0 Helpful votes

Accessing Chat state with in Finesse

Hi. I am using Cisco Finesse (11.5) and ECE. I have configured a Finesse Gadget which dynamic depending on a call variable that is passed via the ECE chat using the the Media dialog/queue (<mediaId>5000</mediaId>).I would like to further enrich the g...

sylvester by • Level 1
  • 1756 Views
  • 10 replies
  • 0 Helpful votes

Extract email using SocialMiner API

Hi all,We have an in house CRM and planning to make use of email routing and assignment by UCCX-SocialMiner. Instead of displaying the email to the agents in the default Finesse email gadget, we are planning to display the email directly in our web b...

Resolved! 3rdpartygadget Location Best Practice?

I have been hearing of a push by partners to move all 3rdpartygadgets to a stand-alone gadget server vs the Finesse Server.  They have been claiming that this is the Cisco-recommended Best Practice to ensure that there is NO impact to Finesse Server ...

CVP vs CiscoCall Studio

Hello All,I am new on this platform. I want to know what is the difference between in Cisco Voice portal and Cisco Call studio.Sorry for the basic question. But I want to know about this.Thanks in advance.

Resolved! Question re participants on inbound calls

Hi there,I've been developing and testing a gadget in a lab environment, finesse v 11.5.1.  When in that environment I get all the relevant (I thought) participant information in published events (XMPP) which I can confirm in the webservices logging ...

View All