New customer will be implemented with IVR, reading webservice to get some data for their contacts. They desire in workflow if webservice element timeout or in case webservice is unavailable, IVR has alternative option to read a H2 file (A file with SQL structure with few pertinent data) and all contacts have basic information to be routed to best destination. This H2 file will be updated once a day, between midnight and 6am and customer is aware this is only for exception case and may be outdated if they change customer information inside work hours.
I´m not sure, how could we do this and accept any tips. I believe we need to create a new element in call studio to read this H2 file or maybe implement a local database and use a regular sql database.
Does anyone implement anything like this and could share some tips or ideas?
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...