New customer will be implemented with IVR, reading webservice to get some data for their contacts. They desire in workflow if webservice element timeout or in case webservice is unavailable, IVR has alternative option to read a H2 file (A file with SQL structure with few pertinent data) and all contacts have basic information to be routed to best destination. This H2 file will be updated once a day, between midnight and 6am and customer is aware this is only for exception case and may be outdated if they change customer information inside work hours.
I´m not sure, how could we do this and accept any tips. I believe we need to create a new element in call studio to read this H2 file or maybe implement a local database and use a regular sql database.
Does anyone implement anything like this and could share some tips or ideas?
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At the beginning of 2020, no one would have imagined the changes in work and learning habits that we would face in the foll...
We have a manager that's left and we want to let callers know to call the new manager at a different number, but we don't want the caller to be able to leave a message. Can a voicemail box be setup to work this way?If so, how? Thanks Kelvin