IP Telephony and Phones

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Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
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In Call Manager, I set a phone to forward to another phone. However, when I test it, it is not forwarding. Is there a service that might need restarted or are there some more basic elements I might need to check?Sent from Cisco Technical Support iPad...