Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
HiIn a Unity Connection cluster environment, I have some sporadic reports from end users, that they cannot access their VM, it says "Invalid password", it doesn't happen to all the users in the same timeframe. In the syslogs I can see %UC_IMS-6-cred...
Hi Team,I have a customer who mentioned they had below scenario working but now stopped working. I don’t believe I’ve seen this feature and wanted to check if someone heard about it ??Scenario:- User A calls user B (both have Cisco 7945 phones)- Use...
Hi Folks,We have activated the QRT softkey on a lot of our CIsco IP phones for users to be able to report a call quality issue. Can someone advise how we can view the actual results of users pressing QRT i.e where is the data logged to?We have tried ...
I have no voice experience other than managing the Directory Numbers of internal phones. Our two voice guys have left in the last few months and there was no real training about what to do for cases like this.The calls go out two different T1s (from...
I have a basic QoS setup on my 6500 with a Supervisor 2TI am using auto qos voip cisco-phone on the ports with phones attachedBut what do I do for the ports where my call manager (UCM) is attachedI have templates and guides for the older architecture...
Hi Team,We use 7942G IP Phonesets in a UCCE call center environment on VLAN ID 300. Now we are planning to deploy other 7942G IP Phonesets for an administrative use to be connected onto a different CUCM cluster on the same VLAN.What are the possible ...
Hi All,We have recently implemented a Cisco UC560. We have setup an auto attendant among other things successfully. I would like to know if there is a fairly easy way to put emergency or closure messages on the auto attendant. For example if we are c...
Hi all,Wondering if anyone has had experience integrating mutiple ADs (different forests and domains) with a single CUCM. The CUCM has a limit of 5 ldap directories but even more impotantly only a single search scope.The following document descri...
Hi Guys,I'm migrating a CUCM 7.1 to 9.1, old cluster had security enabled, so all phones has a CTL installed. I can register phones with new cluster by deleting the CTL, but they do not change to spanish. The only message is "error updating locale" (...
Hi,I make a forward for a group support from our location, the forward should be available only on the time interval 00:00 - 09.00.The problem is that the forward in availabel all the time, not only 00:00 - 09.00, we have 2 support group in differen...
We have a Cisco ITP in place and would like to backup the CDRs, from the configuration it isn't clear whether CDRs can be generated for calls as well as SMS.
Hi all,Just looking for some clarification on this one. I'm seeing some conflicting advice about setting the DTMF-Relay on SIP Phones registered to CME with a CUE Module. I've read some documentation indicating that rtp-nte RFC2833 is the only dtmf...
When i call to one of the extension from outside i can hear call cannot be completed as dialed.then after the annoncement finish calls is getting connected. Why this announcemnt is coming..?? I have verified CSS .Its fine. Please help.Sent from Cisco...
on cucm 9.1 or Unity conns 9.1, is there a way of dialling a number that sets the main number to out of hours. (a manual process) I know you can use partitions with times configured, but that is an automated process. I would like to have a scenario ...
Hello!We are implementing SNR (remote destination profiles and mobile identity) in our company, but we have a problem when the call comes from PSTN via H.323 gateway. The ip-phone continue to ring but the call will not be connected to the remote dest...
