IP Telephony and Phones

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Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
Translator by Community Manager
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Env: CUCM 8.6Requirements:Generate a report for a specific number: - Call origin device name- Call destination number- Total number of calls inbound (internal calls)- Total number of calls outbound (external calls)- Call origin date/time- Call discon...

                   Hi AllI recently had the need to change the IP address of my SRST gateway at one of our remote Branch offices. I changed IP address on the CUCM and the gateway. I reset the devices, rebooted the gateway, factory reset a phone but n...

kevbo by Level 5
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Hello everyone,I'm a bit confused.  If I download the OVA template for Presence and and deploy it on the VM does that include the install program for Presence or or do I still need install media?Thanks in advance!  All replies rated.                 ...

         Has anyone seen this tyoe of behavior. When a user logd into a phone using EM, then you search on extension of the EM Profile you cannot find phone the only way is to use route plan reportI dont seem to remember this in version 6 or 7

miket by Level 5
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Hi , Can anyone help me understand different types of hardwares that are available at cisco for voice ?eg. whats different between NM-HDV2-2T1/E1   &   VWIC3-2MFT-T1/E1 ?For me it looks like both of these are additional hardwares that can be placed i...