IP Telephony and Phones

Hi Please let me know how to enable option to listen to the call using both headset and handset at the same time in Cisco 7942. I am able to do the same in few cisco 7942 phones but not in other few. Not sure what is to be enabled to have this option...

Dear friendsi have got a phone on which the voice mail greeting is playes for 3 times then it goes to beep for recording. it rings normal for 30 seconds as configured then it goes to voice mail but playes the greeting 3 times. same lines. this is not...

Hii have a unity server that i have set to answer a incoming call and then transfer to an operator.To test i have just set it to transfer to a standard ip phone. My problem is everthing works until the call is transfered out of the unity, where it fa...

Hi Guys,When my customer try to do the local call, it is not complete. In the logs appear the disconnect cause=172. I didn´t found in the cisco site what the significate about this. The call for to celular, 0800, not is the problem. Any have idea abo...

What is the best practice to implement the IVR for incoming PSTN calls (through GW 2821) to CCM 7.0.

Hi all,I have a CUCM 8.5.1 and phone 69XX 9.1.1.2 in sccp. I try to use srst with a voice gateway 2951 v15.1.3.I configure the SRST on the CUCM and assign it to the device pool of my phone. But when I check on the phone (or on the web page on the pho...

IOS 15.0(1r)M9Phone firmware is SCCP42.9-1-1SR1SI call from somewhere to 720when i press gpickup on 753 and type 505 - the call is pickupedwhei i press pickup on 753 nothing happensephone-dn  20  dual-linenumber 720pickup-group 505ephone-dn  53  dual...

Hi Expert,I have a small situation, I have a PSTN line (1234567) connected to my FXO port, and PLAR configured on it, so that when the 1234567 is dial from outside, it will automatically be routed to extension 111, it works prettly well, but my clien...

We have  CUCM  version 8.0 and a cisco 2811 voice router in our contact center lab .for internal IP Telephone on Contact center we have a local lan configured which includes both the gateway and cucm .Now we want to connect to the external sip server...

Hi All,Good Morning...How we can integrate Microsoft Office Communicator Server with Cisco Call Manger.Is it possible..?Need any addition configuration on UCCX also..?Reards,Midhun KM.

I have a DN that appears on both a VG224 using the SCCP protocol and a 7945 IP Phone. The Maximun Number of Calls and Busy trigger for the DN on the 7945 is 4/2 and for the VG224 is 2/1. If the line on the 7945 is busy, should the DN on the VG224 get...

Hi guys,after 5 months (yes FIVE) of troubleshooting with Cisco guys (actually there were assigned like 6 engineers to my SR), I am here to ask you if you have any clue on what is going on to my client's network.They basically have a UC520 with more ...

I have connected a Miarec Server (recording server) in the network, actually this server was connnected to our Cisco 4948 switch to record calls.The span configuration on the switch is the following:monitor session 1 source vlan 21-22 bothmonitor ses...