IP Telephony and Phones

we have a AA on Unity that announces something like press 1 for English, 2 for French, 3 for German. Caller makes their selection and the call is transferred to a multi lingual agent in a hunt group. is there any way that the agent can be notified of...

Hello all,     If I read the manual correctly the only thing needed for remote connectivity of an 8851 if the CUCM is configured correctly is for the unit to register to the CUCM at least once on the LAN.  After that you can plug the 8851 into any et...

We have a new setup , where we have  :- 1. Informacast Paging Server in Vlan 10  of Core Switch  ( Paging Server IP : 10.10.10.18 )     ------ Server Vlan SVI IP Address  -  10.10.10.1 (Core Switch 6509 ) 2. IP Phones in Vlan 20 of Access Switches (...

My Company is looking at using Zebra TC51-HC devices loaded with Jabber to replace dedicated bar-code scanners and wifi phones. One issue im seeing is that the Jabber app in speaker mode is horrible/unusable. It appears that the device attempts to ad...

I have an HA UCCX environment and I recently experienced the subscriber UCCX showing in Partial Service.  I drilled down under UCCX Serviceability > Tools > Control Center Network Services and saw that it was the VOIP Monitor Subsystem in out of serv...

Hi Ok so let me prefix this by saying, yes, I know it's by design and it defeats the purpose but that's the request I have (or rather, one of the users has).   Say I have a user Joe Bloggs with ext 1234 and an RD setup going to his cell phone +012345...

Hi this is kinda of a simple question but, I think there are several ways to achieve this. CUCM 11.5 I have a requirement where I have two DN's in a line group that the customer wants to ring forever until answered. Line Group RNA is 180 seconds maxi...

Existing SIP SRST configuration (been working for years) that stopped working yesterday.  No changes on our end and Provider says no problems on their end.  I can see incoming calls reach the CUBE but they never get to the end user.    This site is S...

Hi all,   I'm not able to make outgoing calls, the first thing you hear is a busy tone. Call attempt is stopped immediately. Please find attached 2 test results in the attachment.   Also other relevant information: ===================================...

Hi,   I am having problems with phones running on CME 10.5. It's difficult to explain so I have attached images to assist.    Image 1 shows an 8811 phone with a red light next to the primary line. It also has a lot of strange numbers on the right han...

My provider is sending me payload type 100.  I would like to change it to 101 within the CUBE.  is there away of doing this as I am having issues with dtmf when trying to pass digits.   thanks

Dear all   I have a CME (Cisco 4331,Version 16.09.02, CME version 12.3) installation and I am facing the following issue: CME has a 4 FXO NIM with 3 PSTN lines on it, which works fairly well. However, when the customer forwards the calls to his mobil...

Hi  We synchronized users from company AD and LDAP authentication is not enabled.    My question is what is the default password and PIN for these uses?    Thanks a lot!

Greetings,   For 3rd party ATA's , is it necessary to order Enhanced UCL license or can we just add essential  UCL as we do for Cisco ATA's?   Can I add redundant power supply to BE6M-M5-K9 appliance by ordering UCSC-PSU1-770W=?