Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Running CUCM 10.5.2 and IP Communicator 8.6.6 and have had an agent report that intermittently when transferring calls from UCCX the transfer button is grayed out. Any advice on what I should take a look at in troubleshooting? Her extension has max c...
Hi, A user of a 7821 currently hears conversations from another person other than the call the user is on. What are possible reasons this might be happening? Thanks
Hi guys good day; I have and IVR that gave me two options, but I need this IVR fwd the call to a cellphone number if nobody answer in the first two options. The sequence is: Call to 4000, say the message with the two options press 1 to transfer to ...
My customer has a BIZARRE SETUP:. Internal Users belong to the INTERNAL CSS and are assigned to the INTERNAL partition Agents are assigned to the AGENT partition The INTERNAL CSS only has the INTERNAL PARTITION IN IT Each agent has one DN on Lin...
Does anyone know if the BEKEM's are to supposed to have the DN's Organe light flash when a call comes in? On the BEKEM it does not flash it just lights up orange. On the main phone, all 5 line appearances will blink orange, just not the sidecar. I...
I will try to explain this behavior as simple as i could. 1.I have one active call in the physical phone (Cisco 7821) 2.I also have Cisco Jabber active and registered in my smartphone. 3.On my physical phone I receive a new incoming call, but my Ci...
Experts,Is there a way where we Auto create Extension Mobility profiles with the use of Self Provisioning feature? or How self Provisioning is usable in an Extension Mobility user environment. I understand how it normally works by pushing the configu...
Issue installing VOIP 7962 software, get following invalid upgrade message: Software Installation/Upgrade cmterm-7942_7962-sip.9-4-2SR3-1.k3.copName matches a filter which indicates the name does not represent a signed file. Upgrade requires sign...
Hi All, Can anybody fill us in on this error we're getting from RTMT? RTMTSessionsExceedsThreshold has occured. Counter SessionsActive of Cisco Tomcat Web Application(ast) on node X.X.X.X has value of 398 which is over high threshold 250 Apprecia...
Hi Friends , we have done successfully integration of Grandstream GXP 1625 SIP phone with CUCM 11.5 . All types of call and common phone features are working fine except Directory Access or Directory Search feature from GXP phone button !!! A...
Hi I know this has been discussed before but i can't see that any of the previous answers my issue. We have IMP 11.5 and CUCM 11.5. I just installed the IMP, single node. Alle the services starts but Cisco Presence Engine[STARTING]. It hangs th...
Hi Experts, Recently I installed ATA for fax maching purpose at my client side. It is working intermittently. Sometimes it is working and sometimes it is not. I have attached the profile created in the CUCM and below is the configuration from my...
Hi teamWe have a environment with Expressway C and E with MRA and B2B. Now I have registered the DX80 in CUCM. I get call to external address video conference but I cannot receive. Does anybody knows if I forgot something?Best regardsDaniel
Cisco SX20 microphone LED is only active on a call. In standby mode, no LEDs are displayed on the touch panel or microphone.Is there any settings to display the red or green lights on the mics and touch panel also in the standby mode?
Hi Can anybody please help. I have created speed dials on 8845 handset. I need to be able to see the name of the person calling me, which are saved as a speed dial. is this possible or is there any other way to see caller ID name. Thanks
