Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
For new-hire training shadowing, I have a need to have two agents listening to one phone at once through two headsets. Preferably with one of the headsets muted. I'm thinking a y-splitter would be the best way to achieve this. I am wondering specifi...
Gents, I did a change today to delete expired CAPF cert on our CUCM 9.1 cluster. After deleting the cert, phones restarted. Is this normal? IS there any documentation that supports this behaviour
Hello, I am hearing predefined music while unity transfers calls to CUCM using the number defined under Transfer Rules. The music stays for 8 seconds then only unity transfer the calls to CUCM. It's a new CH, and there appears no music for the exist...
At my company we have a new SIP line and I'm trying to direct the SIP traffic from Point A (SIP Line terminated at Cisco 2900) to Point B (Soft phone Vocalcom Server) Below is the config Building configuration... Current configuration : 3498 bytes!!...
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Hi Team I'm trying to deploy CMS application which is single server combined with webRTC expressway integrated model. Can you please someone tell me which firewall ports need to be open ? As I look at edocumentation but its not clear. Thanks
Morning All, We recently upgraded with our Cisco Partner to CUCM 11.5. As part of the install they put us on Evaluation licenses which are valid for 60 days while they sorted out the permanent licenses with Cisco. Either Cisco or our Partner (I can...
we have a problem in dial-peers, if we create dial-peer with specific fax number it send the fax successfully, but if we use dial peer like 011[2458]...... it not even dialing whole number. kindly help
Can anyone please tell me about with example what is Change Management - Service Mangement Incident Management - In IPT please tell me some examples also.
Hi , May i know where i can configure enhanced idivert in Cisco phones. In soft key template it shows only idivert. Thanks Rafi
I know this has been covered before but I don't seem to have the same situation as others. I am quite new to Unity and am filling in for the regular administrator, so please bear with me. When users press the message button, the call is sent to the...
I have acquired a set of 7940g IP phones. I am running them POE and need help for my Voip provider to reprovision the IPs. Calls/emails to Cisco state the service period ended for this model 7/31/2015. The Voip IT tech needs access to the access t...
For years now I've struggled with keeping Telephony spreadsheets and BAT telephone number data exactly as it should be without being forced into a SUM or having the preceding+/00 omitted from the beginning of the number and I've finally figured out a...
i need to set outgoing calls from my cme to national , i have these configurations for directing calls to outside dial-peer voice 1 potsdestination-pattern .Tincoming called-number .direct-inward-dialport 0/0/0:15!dial-peer voice 2 potsdestination-pa...
Dear All, I am facing DTMF issue specifically from SPAIN location. We are having Cisco Contact center express setup with basic IVR. After office hours calls from the SPAIN redirected to HQ. For example when user dial spain toll free number after offi...
