Unified Communications Infrastructure

Two calls come from PSTN into bacd,and go into call queue normally repectively, all two agent can ring normally in the first cycle, but after allagentsbusy tone, the second call from PSTN can't get agent ringing, only the first call and ring the agen...

HIThe problem is when I attempt to view a record I get the following error;30061: Data is not available in the  databaseI followed the tutorial ,but when i tried the command :run sql select param_value from tbl_system_preferences where param_name='MA...

HelloWe have just finished installing the latest Cisco Presence server and CUPC clients (v8.5.51). Everything is working just fine, except for one disturbing issue:We are using exchange 2010 and outlook 2010. Inside outlook I can see the presence of ...

DearsI have installed Unity connection server and did the integration with the CUCM , but i have noticed that i can't receive more than 2 calls at the same time , i rebooted the server to check if the license has been activated or not and found every...

Does anyone know if Cius has inbuilt anyconnect client? I am looking on Droid Marketplace, but I cannot find the one compatible with Cius.Please share any information...Thanks..

Hi evertybody.I have an h323 gateway, CUCM and Unity Connection, I change my CTL file in my CUCM v8.6 and renew the CTL file to all the phones, but after that the call from the PSTN ingresing to the AA  (Unity Connection) can't be transfer, when the ...

Hi,Could anybody advise on what is the part code for the second server (C200 Server or MCS server) that I would need?Any help is much appreciated.

Hello, can anyone suggest a free or at cost way to take and decipher the raw data generated in B-ACD Reports?I have looked at Sentinel's offering, www.sentinel.com/pdf/cme_readme.pdfI am wondering if anyone has used it or another and what your though...

Hi Guys,Have anyone successfully configured RTMT-Only user for CUCM 8.5? I've followed the guide (http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_1/rtmt/rtinst.html#wp1277351) to add the user into application user and assigned Standard...

Hallo all ,I have a Problem and I need your help I have to Hunt Pilots 998 and 995 in the 995 I configuration the Forward Hunt No Answer to 998 also in the 998 Forward Hunt No Answer to 998all is ok now I need to configuration the time Time Schedules...

How do I learn cisco unified communications?  I want to build a working system.  I have (4) 2811 routers and (4) 3750s.I can purchase cisco phones.  Most of the documentation refers to "clouds" and broad level architecture.  Can I install cucm on 2 s...

I have a few agents that work from home using VPN connectivity and a softphone on their desktop. They are able to login and take calls no problem using the agent software once they are logged in. But when you open up the supervisor software, we do no...

Hello all,I am installing CER (8.6.1.10000-11) and have completed the Platform Configuration Wizard for the Publisher.  I will be installing a Subscriber CER; so I logged into the Publisher CER and attempted to add the Subscriber (System --> Add Subs...

Hi, I'm Edson Guevara and I'm new in this community    I have just installed a CUCM, it's on demo Licence (because i have not uploaded any license yet), I've installed it on an enviroment that already had a CUCM installed and running but we decided t...