Unified Communications Infrastructure

Hi,what about the Cisco Unified CCX Promotional Bundle when purchasing an CUCMBE 6000. In the Orderign Guide for Cisco Customer Contact Solutions 8.5 is mentiond that it is includer for CUCMBE "YES Enhanced 5 Seat bundle for Cisco Unified CM or CM BE...

Hi,Our client has a Unity Express ver 7.0.1 integrated with Callmanager. They have a General Delivery Mailbox of which they want to change the greeting.They can reach the GDM from the voicemail menus but they do not have the option to rerecord. They ...

Hi,I make an update of unity on the same physical server. Current versions are: Windows 2000 Exchange 2000 Unity 4.0(5) What is the simplest procedure that you advise me to update my server.Windows 2000 to 2003Exchange 2000 to 2003Unity 4.0(5) to 7.0...

Hi ;try to upgrade the current cups server from 7.1 to latest 8.5(2). When i try to download cups 8.5(2) from cisco.com. It only available for 8.x version upgrade to 8.5(2), as per links below ;Where to get the software for 7.x upgrade to 8.5(2) ? or...

Hello,I have a customer that is their own PSAP security dispatch. I have never done this before without using ELINs and routing out through the PSTN. I stumbled upon this(below) in the admin guide. If there isnt any route or translation patterns is C...

Hello,I have been having some issues with our IP Communicator 7.x installs and DST or Timezone problems.  If I have all of our devices in a device pool with the same time zone all of our phones (7941, 7942, 7962, 7965, 9951) have the correct time, ex...

Hi, I was wondering if anyone knew whether one could view the video quality statistics from these phones (double hit ? button or from their web page).  The web pages seem to have many Streams available, all reporting MOS, jitter, etc but I'm not sure...

Hello,We have IMAP set up with Unity Connection 7 and I am wondering if there is a way to get a copy of the voicemail wav file to forward to our mobile devices?  Any thoughts?  Please let me know.Thank you.

Good MorningWe are experiencing problems with Unity 7.0(02) failing over to the secondary server, at the same time in the evening , with no apparent reason.  It doesn't happen every evening but enough to become an annoyance.  Initiating a failback is...

I'm using Unity Connection 7.1.2.  I was trying to record names with PCA (or UC Admin) web page.  I specified the phone and play/record device.  However, when I click on the record button, nothing happens.I've read the following link, but couldn't fi...

Unity version 5.0(1) upgrading to Unity connection 8.5 in a few months. I have an on call voicemail box that is setup to call out to a shared cell phone when a caller leaves a voicemail. The problem is when the cell phone user recives a call from uni...

Hello ,Can anyone tell me how to check license of CME.Regards,Shaijal