Unified Communications Infrastructure

I've got a few questions on the user limits for Unity Connection tenant partitioning. The Unity Connection 10.X design guide says that you can have up to 60 tenants with 100 users per tenant. I'm curious what the limiting factor is for higher scalabi...

I'm working on a new installation of CUACA 10.5. I would like to synchronise the directory with CUCM only. I've enabled the CCM directory sync but get no contacts visible in the client. Everything else is working ok. Calls are routed to client and an...

I have CUCM (v9.1)  cluster that has been running with self-signed certificates for about two years.  We recently installed IM&P, and we're getting ready to deploy Jabber, but we haven't done so as of yet.I would like up swap the self-signed certs fo...

Hello, I have configured a SIP TRUNK CUBE making between a CUCM - CUBE - AVAYA.When a Call Manager phone calls Called the name does not appear.Checking the debug ccsip message, I see the name in the Contact field.CUCM = 8.6CUBE = 151-4 *Mar 27 15:29:...

So, I work for a School District that uses CISCO Unified IP Phones 7940 Series and we use the CISCO Jabber Client for Windows to aid us with answering calls.One of my coworkers has a bunch of Error Notifications and nothing we do removes them from th...

Trying to get access to the CUCM database (we have version 10.5) to be able to run custom reports. We currently have a linked server in SQL Management Studio for UCCX with an Informix ODBC driver set up as a system DSN... Is there a similar way of do...

Here is a summary of what we are trying to accomplish:-- caller calls into a DID-- caller keys in his/her ID#-- caller then gets directed to a specific agent that he/she has already been dealing with on an ongoing basis Here is what I believe should ...

CUCM 6.1 and Unity 5.0Call pickup is working when dialing directly to a phone in the pickup group.However, if the call goes to a Route point that is configured to go to a Unity call handler, the user then hits 0 which transfers to the same phone the ...