Unified Communications Infrastructure

Hello Pros,I have 2 questions regarding Unity Connection call routing.1) Calling the call handler extension, hear the greeting stating "You may dial an extension at anytime". When we dial the 11 digits extension (1324-345-6789), it goes directely to ...

HiWe have this issue here in Cisco 9971 SIP phone. Our organisation has mixed alcatel and cisco phones, but both category users are integrated through Active Directory, so cisco users as well alcatel users get each other's caller-id , but there is on...

The CAPF and CallManager certificates are expiried. What's the process of regenerate these 2 certificates? Which service need to restart after regenerate the certificate? Do I need to reboot all IP phones after the regeneration? The version we used i...

After upgrading to Call Manager 10.5, it seems the ability to a decline an incoming line group call has been removed. Is this a setting that can be adjusted?

 Hi team;Could you please help me with this issue:I have a BE6K, make install CUCM services 10.5 CUC CUP 10.5 and 10.5, everything was working fine. But I need to make a reboot and after that the virtual machines where applications are not initiated....

Hi,I am migrating a CUCM and Unity Connection 8.6 from physical server to CUCM and Unity 10.5(2) and I estimate about 2-hour effort with PCD to migrate the CUCM to be ready for testing. Not sure about Unity Connection Part though. The physical server...

How i can migrate user with mailboxes from Unity 4 to Unity 7 with greetings?Both server are in different domain, will that impact?

recently upgraded to 10.0(1).   Our Jabra and Plantronics Headsets on 7975 / 7970 phones are not working the same as on CUCM v9.  Symptoms > While using a headset with hook control enabled, if you put the call on hold, try to transfer, or conference....

Hi All,I inherited a Cisco 10.5.1 UCCM and Unity 9.0.1 install.When users on their 8945 phones push the envelop button on the phone a secondary pops up is displayed on the phone and ask you to exit or connect.  If you push the connect button it will ...

Call Manager 8.5.1

Is it possible to use the CCM interface in order to promote changes to service account passwords at the AD level?  Or can these changes only be made through AD?

I am unable to log into Cisco Prime Collaboration 10.5.1 in any browser. It give me the error:Server returned error -> RequestError: Unable to load j_spring_security_check status: 500I have uninstalled Java, reinstalled it and tried many different ve...

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears. The error further display...