Unified Communications Infrastructure

Hello there, We have to upgrade a existing platform from CUCM V8.6 to CUCM V10.5, our customer have UCSS contracts to date and we need the support to make sure if the current licenses will fill the requirement, the thing is that they came from older...

Hello, We are using Unity Express 8.6 and I had a basic question. I have all my user mailboxes set up and it works great.  I also have a shared octo-line for customer service.  How could I have unanswered calls on that shared line go to a specific us...

Hello,In one of our customer's call flow application we forward all calls to voice mail box at after office hours. Requirement is after placing the voice mail message we need to play "Good Bye!" message in selected language(English,Tamil,Sinhala) by ...

Planing to updgrade Call Manager version from 8.6 to 10.5, looking for an advice

Hello,I have two servers UCS C220M3, the CIMC Interface is configured as Dedicated Nic Mode.From what I have read, the default for the interface on this case is to work in speed 100 duplex Full.I'd like to check if the interface is really working as ...

Hello, I'm trying to configure my CUCM 10.0 to send CDR record to my Cisco Prime Collaboration 10.0, but the CUCM can't connect to the SFTP in the Cisco Prime.I tried connect to other SFTP client, but unsuccessful, too. I have received "invalid usern...

HiI very confuse how I can know how many ports I can create in a CUC 9.X system.Before it was by licenses, but now it is by Hardware.I appreciate if anyone can provide information about this Thank youBest Regards  

We have a QM Recording System is stop recording the client calls, Please your advice what I have to do to check and discover the issue and find a solution for it?Note : We are using QM with the below details:

Hi,Recently I had a problem with my Cisco IP Phone 7965g which I had to do factory reset. After factory reset I found that the IP phone was empty with no firmware.I downloaded the firmware for cp-7965g (cmterm-7945_7965-sip.9-2-1SR2.zip) from cisco d...

Hi , I am looking for a reporting or statistic tool for CUCM 8.6. , better we search a Monitoring tool .Our main concrn is that we would like monitoring the Lines , the Phones , Calls (In und Out) , Count of Calls etc. not only print but a dashboard ...

Question: I have to Upgrade the following please need your attention and help for the sameCUCM 8.6.2.20000-2       to            CUCM 10.xCUP 8.6.4.10000-28         to           IM&P 10.xUNCN  8.6.2.20000-2      to           UNCN 10.xThe above Server...